BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
6+ years of experience planning, conducting, and communicating the findings from user research for digital products and services (familiarity with an Enterprise setting is a plus)
Experience planning and conducting both quantitative and qualitative user research at all stages of product development
Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
Ability to design and conduct user testing and concept validation - i.e. identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
Strong ability to generate and communicate compelling & actionable insights, both verbally and visually
Strong interaction and visual design skills, including use of a diverse set of tools, e.g. Adobe Creative Suite, OmniGraffle, Sketch, InVision, etc.
Solid knowledge of and experience with Agile software development
Strong communication skills with ability to articulate and optimize design based on the value to the user and the business
Strong collaboration you partner well with others to solve problems and actively incorporate input from various sources; experience working with others on a global basis
Ability to navigate multiple stakeholder groups and influence others
Passionate about creating value through great design and user experience
Ability to structure ambiguous problems and define tasks needed to bring clarity
Excellent communication skills, including written, verbal and presentation
Experience in managing communications with users and stakeholders
Who You'll Work With
You'll join us in our Waltham office as part of our Technology function, where we are developing the tools to power the next generation of management consulting.
Here, we do not accept our esteemed organization's past success, but challenge it, as we utilize design thinking and digital technologies to create new ways of working that will define the future of how McKinsey delivers professional services.
You will be a core member of the Design & Innovation team. You will be part of a global team that is distributed across Waltham, New York, New Delhi, and Prague.
The Design & Innovation team is responsible for using user-centered methods to inform the development and delivery of technology-enabled products and services used across the firm. This work ensures that we create experiences that make the work of our colleagues faster, easier and more effective. And that we incubate new ways of working that will move the firm forward.
What You'll Do
You'll leverage an iterative, user-centered approach and solid UI design skills to conceive and deliver valuable new experiences for our clients and colleagues across mobile and web platforms.
As a member of our Design & Innovation team, you will contribute to all aspects of the product development lifecycle from research and ideation through to detailed design and delivery with an emphasis on rapid prototyping, frequent validation with end users, and creatively approaching constraints.
You will collaborate closely with product managers, developers, and other disciplines to identify what will be most critical to the success of a product, what it should feel like to interact with a product or service across multiple touchpoints, and to define how we bring that experience into reality. In this work, you will actively look for opportunities to apply new tools and technologies that can help enrich the capabilities the Firm provides to our colleagues to do their work.
You will also have the opportunity, to be an advocate and coach for design thinking, helping others in the firm develop their knowledge, skills and capabilities in the use empathetic, inventive and iterative methods for product development.