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Product Design Intern

Expired Job

Zendesk New York , NY 10007

Posted 4 months ago

The UX Design Intern will join the ranks of our Product Design team to take on practical problems in a world-class design environment while being mentored by a team of talented designers.

Zendesk is looking for driven individuals, eager to make a meaningful impact to hundreds and thousands of businesses, and deliver top-notch customer experience. You will be working with a group of dynamic designers who aim to make software simple for humans, learn from each other to become better everyday, and have fun in the process.

You'll be helping us build new and awesome experiences for our chat product. We're looking for someone that wants to learn about the entire design process from user research, to prototyping, testing and creating high fidelity mockups. The teams working on each feature are small and work in sprints with weekly deliverables.

Because we're making features that our customers rely on to run their own businesses, we care a lot about quality. We pair on our work and always have regular design critiques with experienced designers from our global design team. This helps designers to get up to speed and assimilate knowledge in a nurturing environment.

Scope of Work

  • Become a proficient design professional

  • Conduct user research, visit customers and define design problems

  • Prototype and test designs to validate assumptions

  • Create high fidelity interface designs using global design patterns

  • Present designs and consolidate feedback

  • Learn about modern software development processes:

  • Learn about Agile software development and how to work in fast iterations

  • Learn how to design for products at a massive scale

  • Participate and contribute in sprint planning, retrospectives and daily stand ups

  • Work with the localization team to ensure that designs cater for a variety of languages and cultures


  • You're tenacious, driven and have a passion for learning. You believe that online real-time communication fosters trust and delivers value to customer engagement. You want to create products to make these experiences even better.

You will be successful in this role if you:Have a working knowledge of design software such as Sketch, Photoshop & IllustratorWant to make a meaningful impact to our customer experience

Have excellent written and verbal communication skills

Can be autonomous and self-drivenGet inspired on a daily basis, think of new ideas and like to share them with others

Expected Outcomes

  • During the internship you will:
  • learn solid design fundamentals
  • gain domain knowledge designing in chat and messaging software
  • build up a portfolio in software design
  • work on real product features with an engineering team
  • become a better collaborator

Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.

The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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Product Design Intern

Expired Job