PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm. The Digital Lab establishes and maintains a platform where PwC professionals "find, build and share" automations in an interactive community. These contributions automate solutions and drive additional value to our firm. The platform helps to drive strategic transformation and provides insights for increasing adoption of cutting-edge technologies. The Digital Lab provides access to how new innovations are being built and leveraged across the firm.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Arrange appropriate assignments and experiences to support others' learning and development.
Seek out different ways to use current and relevant technological advances.
Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
Deploy methods to keep up with, and stay ahead of, new developments and ideas.
Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
Drive and take ownership for developing networks that help deliver what is best for stakeholders.
Proactively manage stakeholders to create positive outcomes for all parties.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations
Minimum Years of Experience:
Preferred Fields of Study:
Computer and Information Science, Data Processing/Analytics/Science
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in product development life cycles, client management, product management, contract adherence product delivery, managing project and product teams that manage internal and global network of professional services firms, including the following areas:
Managing multiple products and projects simultaneously;
Leveraging experience in all phases (development, execution, and transition) of product delivery;
Understanding business and client needs and determining overall strategic product objectives;
Developing and managing product roadmap across a portfolio of initiatives, including managing dependencies between products;
Managing product scrum of scrums and sprint cycles;
Leading a team of product managers who are focused on defining detailed product requirements and specifications;
Collaborating with development/technology leaders to ensure alignment between technology architecture and product objectives;
Developing multi-level relationships with stakeholders and team members to establish project delivery goals are met as planned;
Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery; and,
Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, preferably for a global network of professional services firms, in the following areas:
Acting as a gatekeeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;
Providing fully documented services which are updated and maintained throughout the life of the service;
Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
Working with Project and product Managers, Business Owners, Service Owners, Development teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful; and,
Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;
Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions; and,
Establishing an effective set of performance metrics and service levels are delivered for new products.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.