Product Consultant - Chandler, AZ (On Site)

Job Summary

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

As part of the PrismHR Professional Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for PrismHR Modules, including our Talent Management suite, Onboarding, Benefit Enrollment, Workforce Management, and E-Verify. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of the PEO/ASO industry, Benefits, Payroll, Talent Management and HR policies and practices is crucial.

Responsibilities:

• Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training.

• Develop, maintain and track implementation deliverables, phases and milestones

• Build and maintain customer relationships to ensure overall customer satisfaction and engagement.

• Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues

• Identify and escalate application defects and priority issues.

• Stay current with system capabilities, including bug fixes and new functionality

• Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)

• Train internal employees and/or customers on Prism-Plus Modules

Qualifications

The ideal candidate will have much of the following experience and skills:

• Knowledge of payroll, time & attendance, benefits enrollment & administration, applicant tracking, performance management, and other HR operations

• Strong knowledge of HRIS, time & attendance, and other related systems

• Excellent listening, problem solving, and troubleshooting skills

• Ability to communicate and present information effectively with technical as well as non-technical audiences, whether in person, meeting remotely, or in writing.

• Strong technical inclination, and a desire to learn continuously

• Ability to learn and work independently with exceptional attention to detail

• Willingness to collaborate in one-on-one and group settings

• Flexibility, adaptability, and a can-do attitude.