Product Complaint Intake Coordinator

United Therapeutics Corporation Durham , NC 27701

Posted 11 months ago

The Job Details are as follows:

What we do

About United Therapeutics

United Therapeutics Corporation focuses on the strength of a balanced, value-creating biotechnology model. We are confident in our future thanks to our fundamental attributes, namely our obsession with quality and innovation, the power of our brands, our entrepreneurial culture and our bioinformatics leadership. We also believe that our determination to be responsible citizens having a positive impact on patients, the environment and society will sustain our success in the long term.

Through our wholly-owned subsidiary, Lung Biotechnology PBC, we are focused on addressing the acute national shortage of transplantable lungs and other organs with a variety of technologies that either delay the need for such organs or expand the supply. Lung Biotechnology is the first public benefit corporation subsidiary of a public biotechnology or pharmaceutical company.

We currently have five approved products on the market and a long-term mission of providing an unlimited supply of transplantable organs for those who need them.

Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of "medicines for life". We continue to research and develop treatments for cardiovascular and pulmonary diseases, pediatric cancers and other orphan diseases.

How you'll contribute

The Product Complaint Intake Coordinator will facilitate product complaint intake for the Product Surveillance team following established guidelines & processes.

  • Monitors new cases received and determines appropriate routing for handling and follow-up

  • Enter all product complaint, feedback and or inquiries into the product complaint handling database, timely and accurately following established guidelines and/or work instructions (WI)

  • Receive and document all product returned in a timely and accurate manner and deliver/notify appropriate QA investigator for next steps.\

  • Interface with external and internal groups regarding the complaint information (e.g., obtain additional detailed information regarding complaint, follow-up on product returns, etc.

  • Perform timely follow-ups for additional information and/or product return.\

  • Actively participate in process improvement while supporting the product surveillance team

  • Other duties as assigned

For this role you will need

Minimum Qualifications

  • Associate Degree or equivalent combination education and experience

  • 1+ years relevant work experience

  • Strong attention to detail and organizational skills

  • Proficient in Microsoft Office

  • Must be able to work independently with minimum supervision and as part of a multi-functional team, being able to handle high workload and organizational and regulatory deadlines

Preferred Qualifications

  • Proficient computer skills and demonstrated competence to include word-processing, database applications, and spreadsheet in a network environment

  • Strong organizational skills and strong attention to detail

  • Strong verbal and written communication skills

  • Strong interpersonal skills and ability to work as an effective team member

Life as a Unitherian

At United Therapeutics, you'll realize quickly that it is not an ordinary place to work! When you join our Company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level of job performance and provides state of the art facilities to flourish. This is what makes United Therapeutics a stimulating place to work.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities


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Product Complaint Intake Coordinator

United Therapeutics Corporation