Product Compensation Specialist II

The mission of the Commissions team is to expertly execute, supplement, and clarify the compensation process for selling relationships and oversee the annual tax reporting to all payees. The team is responsible for the internal control environment, researching compensation payments at the transaction level, gathering and analyzing multiple sources of information to ensure accuracy, and corresponding verbally and in writing to obtain and/or provide information related to compensation.

The Commission Specialist plays a critical role in building the confidence and trust of our selling customers by understanding their needs and delivering the best service every time. The position partners closely with other business areas to problem solve and identify the root cause of errors that impact the accuracy or timeliness of payments. As part of the problem solving process they collaborate with other areas to define and implement mitigation plans that minimize future errors. Additionally, they collaborate with other areas to ensure that business process changes and related operational decisions align with customer needs.

Key Responsibilities:

• Build superior customer relationships by listening, understanding their specific needs and delivering service to meet/exceed customer expectations resulting in repeat business and customer loyalty.

• Ensures accuracy, timeliness, and completeness of all compensation transactions.

• Drives processes to improve customer experience, eliminate waste and improve efficiency.

• Consultative and attentive to customer needs, professional and proficient in handling questions over the phone and in writing for both internal and external customers.

• Performs escalation processing related to commission discrepancies, completes research and brings resolution that turns a negative experience into a positive one.

• Interacts daily with Distribution Partners, Field Leaders and other functional areas within Home Office building stronger and collaborative relationships through these interactions.

Job Requirements:

• Caring curiosity, demonstrated in proactive & reactive solutioning, asking questions, knowledge building connected to the outcome and the impact on others

• A customer service mindset with excellent communication skills, and a talent for conveying complex findings in a clear way

• Possess strong work ethic including ownership of work, prompt follow-up skills, and attention to detail

• Demonstrated problem solving skills with the desire to think critically

• Ability to learn and work with multiple systems

• Ability to manage multiple responsibilities and priorities concurrently in a time sensitive area

• Proficient in Microsoft Excel

Location: Addison, TX or Montpelier, VT

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. National Life Group 1 National Life Dr Montpelier, VT 05604 Social Media Policy Site Disclosure and Privacy Policy