Product Area Leader - H&W Ongoing Associate And Plan Sponsor Servicing

Job Description:

Job Description: Product Area Leader, Ongoing Associate and Plan Sponsor Servicing

The Role

Reporting directly to the Head of Health & Welfare Domain the Product Area Leader, Ongoing Associate and Plan Sponsor Servicing provides hands-on product leadership with planning, roadmap development, cross functional collaboration, product delivery, deployment and performance tracking.

• Partners with Health & Welfare Operations to define and deliver solutions that provide outstanding service for Fidelity's clients.

• Lead the development and enhancement of tools and systems aimed at increase efficiency, streamline processes, and enable scalability with a new recordkeeping environment. Develop and manage the Product Roadmap concentrating on capabilities for service excellence. Actively collaborate with and coordinate workstreams across complex programs to ensure successful outcomes. Prioritize features and make decisions to ensure timely and high-quality delivery. Prepare monthly and quarterly governance updates as well as regular communications with stakeholders.

The Expertise and Skills You Bring

• 15+ years of Product Management experience with a track record of refining conceptual business needs into high-value solutions within an agile environment using a variety of discovery, contextualization, and value alignment methodologies (e.g. experience mapping, service alignment blueprints, jobs to be done, story mapping, etc…)

• Ability in defining and delivering scale and automation capabilities for improved customer outcomes

• Strong understanding of agile practices, software development methodologies, and project management principles with a focus on developing scale and automation tools

• Capable of collaborating across multiple teams and stakeholders in a matrixed environment.

• Proven leadership with change management, including the approach to introduce next generation capabilities within an evolving environment.

• Analyze, metric and report progress across products, services and programs

• Curiosity to understand and build expertise around the Healthcare Industry and Healthcare Products.

• Experience building an inclusive culture across the team and business partners

• Strong understanding of agile practices, software development methodologies, and project management principles with a focus on developing scale and automation tools

The Team

The Ongoing Associate and Plan Sponsor Servicing Product team develops capabilities that are instrumental to building a scalable, high performing service model in support of the Health & Welfare business. We support our Fidelity associates and clients by delivering self-service tools and process automation.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.