Product Applications Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary

The Product Applications Engineer will support a new suite of Pharmacy supporting applications for McKesson's pharmacy business. Applications consist of a mix of vendor-supported applications as well as cloud-based applications developed by McKesson staff (e.g., Mulesoft/API integration, customer/provider/patient web portals, etc.). Additional applications will be supported as well.

Key Responsibilities

• Provide support for the company's computing platforms.

• Provide technical assistance that supports the implementation and maintenance of business systems.

• Keep systems operating efficiently by performing any necessary upgrades.

• Answer technical queries and assist users.

• Implement necessary monitoring and perform maintenance to ensure desired application availability.

• Perform problem-solving tasks when alerted by a user or monitoring system.

• Coordinate/perform software deployments in adherence to processes and procedures for quality software service delivery.

• Administer change control procedures to ensure that only properly reviewed and authorized changes are released across computing environments.

• Communicate and coordinate with business stakeholders regarding computing environment maintenance windows, deployment readiness checkpoints, deployment validation and signoff, application shakeouts, etc.

• Maintain system configuration documentation.

• Support DevOps / CICD

• Implement and support job automation.

• Backfill production support

Minimum Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.

Critical Skills

• Experience coordinating with development teams and Product Owners

• Basic Server configuration knowledge

• Basic networking knowledge and ability to perform basic network troubleshooting

• Able to configure applications on web servers such as IIS

• General experience with Azure

• Experience working with databases, preferably SQL Server, writing stored procedures, writing complex queries for data, understanding of principles of relational database design (foreign Keys, indexes, etc).

• Experience working with data (e.g., data analysis, reports, etc.). Should have an understanding of how data is stored and can be retrieved and combined.

• 2+ years of experience working in a software application production support role. Ability to diagnose issues, perform root cause analysis, etc.

• Exposure to application development concepts is a plus.

• Demonstrated experience as a self-starter, motivated, and with an ability to determine solutions and solve problems independently.

• Experience with Excel to analyze data and maintain reference information.

• Understanding of flat files/text files and XML, how to view and edit files.

• Strong understanding of TCP/IP networking, Firewalls and SFTP file transfer.

• Experience managing and interacting with vendor support groups and corporate user stakeholders.

Nice To Have

• Strong verbal and written communication skills

• Self-directed with the ability to work with minimal supervision.

• Go Anywhere job automation experience is a plus.

• Experience in a software and release management role:

• Experience with software deployment on Windows / Linux platforms

• Experience managing release packages

• Oversight of Deployment Activity

• CAB meetings / Change request process

• Preparing for deployments

There will be no Sponsorship for this position

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$91,700 - $152,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!