Product Analyst

Description

The Product Analyst is responsible for researching specific problems that we are trying to solve for the municipal justice industry and communicating those problems - along with requirements and constraints - to our software engineering team so that we can create effective solutions. This person serves as a subject matter expert for those solutions, guiding new features through development and acceptance and supporting the delivery to our customers through documentation and demonstration.

Responsibilities:

The Product Analyst will be involved in every stage of the product management lifecycle described below, spending most of their time in the Design and Deliver phases:

Research market problems

• Conduct onsite and virtual visits to client sites
• Conduct interviews with clients and prospects
• Attend industry conferences and user gatherings
• Research competing products and organizations

Prioritize problems to solve

• Evaluate incoming requests, requirements, and suggestions
• Maintain a backlog of planned development work
• Organize releases of product features
• Validate priorities and plans with stakeholders

Design solutions to problems

• Communicate requirements as epics and stories
• Consult with designers on mockups and prototypes
• Consult with engineers on technical solutions
• Validate designs and requirements with stakeholders

Deliver solutions to the market

• Guide development and testing of new features
• Document features and functionality for future reference
• Demonstrate and train features for stakeholders
• Validate features with early adopter clients

Drive adoption of solutions

• Measure adoption and usage in the target market
• Assist in sales demonstrations, webinars, and proposals
• Advocate through marketing campaigns and community messaging
• Participate in Tyler conferences and events

Qualifications:

• Bachelor's degree, preferably in CIS, MIS, or a related technical field
• Experience working with local government, preferably in the justice system and ideally in a municipal court
• Experience working in a customer-facing role, preferably in gathering requirements for software development
• Understanding of the software development life cycle, especially agile methodologies
• Understanding of software design principles, especially user centered design
• Understanding of software programming concepts, especially cloud technologies
• Proficiency communicating in written, verbal, and presentation form
• Ability to travel to client sites, conferences, and Tyler offices, as needed