Product Analyst - Onsite (Nashville, TN)

Classification: Contract-to-Hire
Contract Length: 12 months 
Job ID: 16443667CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.CereCore is seeking a Product Analyst to join our team in Nashville, TN.What are must-have desired traits/experiences that the Manager would most like to see?
·         Prior EMS, or EMS affiliated position experience. Technical background with EMS equipment, Vehicle tracking, CAD (Computer Aided Dispatch) systems.
·         HL7 Interface/IntegrationProvides development, subject matter expertise, and support for the Centralized Patient Logistics Center (PLC) related to multiple enterprise CAD (Computer Aided Dispatch) systems.  EMS Ground, Ambulance, Air Transport for the Enterprise experience preferred. Ensures adequate support for Transport applications and all integrations into potential systems, including coordination and assistance with the product implementation, issue resolution, and working with the appropriate ITG teams (e.g.  Networking, Security, Cloverleaf, Clinical Systems, Client Support Services, DBAs, etc.), On-site Facility and appropriate Vendor application resources as necessary.Provide Business Analysis support for the multiple enterprise CAD integrations and applications business including process flows, identifying pain points, feature gaps, future state development. EMS Ground, Ambulance, Air Transport experience preferred.Provides expertise in process design and communicating requirements to product development, external solution providers, testing, and education/trainingAct as a Product Analyst with multiple enterprise CAD systems with system Integrations, including requirements gathering, design, guiding development, and testing Elicits and documents business, user, functional and non-functional requirements. Creation of requirements deliverables for Patient Logistics Centers related to multiple CAD systems.   Leads in requirements validation and feasibility analysis with respect to multiple regional CAD systems.Create high level and detail design specification that will enable, help troubleshooting day to day build activitiesEstimate work effort required in delivering multiple regional CAD features and capabilities across the enterprise.  Develop and support opportunities for AutomationAssist and guide the hardware infrastructure team (on-Prem and Microsoft Azure) in multiple regional/enterprise CAD systems Integration configuration/customization for different environmentsAccurately report issues and status to project managementPossess knowledge and experience with different phases of testing (unit testing, integration testing, performance testing)Possess excellent communication skills to interface with various stakeholders from business consumer to technical staffBe incorporated into vendor development teams from design to deployment of enterprise servicesResearch and become the Subject Matter Expert (SME) on the interaction of the Capacity Bed Management source systems as well as interaction with business usersProduct Support:Lead troubleshooting activitiesIs subject matter expert for assigned applications Work on assignments involving the use of various technologies both Legacy and new application releasesDirect the performance of simple, moderate and complex troubleshooting / Maintenance assignments within the department. Expected to multitaskAble to establish and meet due datesProvide after-hours/on-call support as neededAble to build strong relationships within business owners, department and with other project team membersLooks for ways to improve how and what we develop and makes suggestionsTake ownership of responsibilities, working individually or with teams to accomplish goalsQualifications:EMS Ground, Ambulance, Air Transport experience preferredExperience with Computer Assisted Dispatch systems. Communication technologies; Sonim XP10, Motorola Wave Radio, Mobile Device Management (MDM), etc.Experience working in large Enterprise Application Saas Model systems Experience with HL7 interfaces to applicationsExperience with IT security requirements and compliance teamsExperience with reporting tools and data warehousing (Micro strategy, Qlikview etc.)Able to succinctly communicate verbally and in a variety of mediaDemonstrated ability to facilitate diverse groups of people in a problem-solving environmentStrong interpersonal skills and proven leadership skills working with diverse and complex projectsDetailed oriented and analytical with good organization skillsMust have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environmentStrong problem and issue resolution experience and create quality deliverablesPossess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organizationHighly motivated and be able to work independently with little supervision.Physical Demands/Working ConditionsOvertime may be required to meet deadlines