National Grid is one of the largest investor-owned energy companies inthe world - covering Massachusetts, New York, Rhode Island and the UK.
We are at the heart of one of the greatest challenges facing our society,delivering clean energy to support our world long into the future. Every day wework with stakeholders to promote the development and implementation ofsustainable, innovative and affordable energy solutions.
TheGas Business Enablement project is a major long-term investment in our US gasbusiness to enhance compliance, improve customer service, rate case strategyand performance. This newly created project will be a significantundertaking for the business as we standardize and simplify our operationalprocesses, upgrade the technical systems they run on, build on our complianceprograms in a rapidly changing external environment, develop and enhance how weuse technology in the field and ensure we have the right talent and resourceplans to successfully deliver to our customers.
Thisrole will be responsible for providing production support and capturingrequirements to work with developers for customer experience (Salesforce), workmanagement (Salesforce), asset management (Maximo), Back office (SAP) and geographicinformation systems (ESRI) as part of the Gas Business Enablement project. The role will require both business andtechnical skills as you will be acting as the interface between internalbusiness users and technical departments.
JobDuties and Responsibilities:
Gas Business Enablement project
Workwith the business and other stakeholders to assess current capabilities andidentify high-level customer requirements
Participatein transitioning the requirements and use cases of the business and ensure aclear and complete understanding of the requirements
Workwith the internal team and consulting partners to define metrics andperformance goals
Createa knowledge base of application and solution processes, trouble shooting andfrequently asked questions
Tailortechnical solutions to business requirements and company best practices
Minimum of a Bachelor'sdegree preferably in an engineering/analytical discipline or demonstratedexperience working in customer focused organization.
Experience working ina diverse, team environment
Strongoral and written communication skills to effective interface with end users andtechnical teams
Anaptitude for strategic thinking and analytical skills
Abilityto build relationships within all levels of the organization
Drive for continuousdevelopment, both personally and as a key team member
This position isone of National Grid's career path roles which provide for promotionalopportunities within and across salary bands as you develop and evolve in theposition by gaining experience, expertise and acquiring and applying technicalskills.
NationalGrid is an equal opportunity employer that values a broaddiversity of talent, knowledge, experience and expertise. We fostera culture of inclusion that drives employee engagement to deliver superiorperformance to the communities we serve. National Grid is proud tobe an affirmative action employer. We encourage minorities, women,individuals with disabilities and protected veterans to join the National Gridteam.