Product Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

As a Product Analyst at Heartland, you will be the functional Subject Matter Expert/go to person to manage requirements and user stories for an Agile scrum team, working with project stakeholders to deliver high-quality solutions that are aligned with the Strategic Roadmap.

Job Details:

• Serve as the product owner on an Agile development team with co-located and/or remote developers & QA resources.

• Define and prioritize the solution delivery roadmap and IT backlog to implement the product management vision and strategy, maintaining alignment between product and solution delivery teams.

• Managing requirements, and collaboratively planning, prioritizing, and tracking work.

• Evaluate input from multiple stakeholders, both internal and external, to develop detailed functional & non-functional requirements through Agile user stories and other requirements documentation.

• Translate business requirements into functional requirements, communicate any technical challenges to implementation, and collaborate with the delivery team to recommend acceptable solutions & delivery timelines for stakeholders.

• Determine the impact of changes to other systems for upcoming projects and releases.

• Maintain current knowledge of various payment methods & processing flows, card brand regulations, technology and competitive trends in the electronic payment industry.

• Maintain current industry knowledge and upcoming new technology that could be utilized when developing solutions

• Identify & mitigate gaps with existing systems/processes such as, but not limited to, manual processes that should be automated, security risks and vulnerabilities.

• Validate application functionality by engaging in design reviews and test case reviews and completing acceptance testing.

• Determine & manage dependencies between the solution delivery team and other groups including operations and servicing to facilitate the deployment of completed solutions.

• Collaborate with the Agile team to regularly inspect and adapt the software development processes, evolving procedures and driving continuous improvement.

• Assist in promoting a positive team culture

Other Duties:

• Will collaborate with outside vendors as a company liaison as needed to ensure company standards are maintained in processes

• Will assist with other teams to maintain compliance with various organizations to include PCI, SOX, etc. as needed

• Validate and coordinate release processes

• Utilize data analysis tools to assist in all duties

Minimum Qualifications:

• Bachelor's degree

• MIS - Computer Science

• Engineering

• Business Technology

• 1-2 years in a Business Analyst role, Product Owner, or similar roles in card processing industry

• Proficient and have demonstrable Leadership and Teamwork skills

• 1-2 years of agile methodologies and (LEAN, AGILE (SCRUM and SAFE) with Waterfall project management methodology

• Demonstrated ability to present and facilitate

Preferred:

• Certified Business Analyst Professional certification

• Project Management Professional certification

• Certified Scrum Product Owner

• Salesforce Certifications

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Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.