Product Analyst

At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience. EF Go Ahead Tours, EF Ultimate Break and EF Adventures are divisions of EF World Journeys, and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!

On the WoJo Engineering team you'll join a group of engineers, product professionals, analysts, and UX/UI designers that build the applications and systems that make travel happen. We power every step of our customer's journey - the e-commerce experience on the web, the platforms with which personalized itineraries are created, the mobile app that enhances the travel experience, and so much more. We also power our internal users to serve those customers as effectively as possible, and understand both tactically and strategically how effectively every aspect the business is currently operating.

How you work

As a Product Analyst, you will be a part of the Engineering organization on the Product Management team. You will collaborate with a talented cross-functional team of Product Managers, Analysts, Engineers, UX Designers, and Product Success Managers to set goals, track and measure digital product performance and provide data-driven insights to help us make decisions on how we evolve our mobile, web and internal user applications.

What you'll do

• Develop an in depth understanding of our users, their goals and journey

• Conduct product analytics audits, develop a thorough understanding of existing measurement and tracking plans, and gaps

• Develop measurement plans for feature releases, defining success metrics and articulate how those metrics translate to business value

• Develop tracking requirements for web, mobile and internal platform applications to enable future analysis on product performance, user behavior and insights

• Build and maintain tracking documentation

• Build reports and complete ad-hoc analysis requests to sustainably track performance to goals; promote a culture of accessible, self-service data

• Conduct regular performance readouts and proactively present findings and insights with your team, including clear and concise recommendations and education on the rationale behind product decisions

• Actively participate in the analytics community; identifying opportunities to improve data processes and working closely with our data engineering team as new opportunities arise

• Work closely and actively with your product team to align cross-team work, share ideas, and continue to cultivate a positive insights culture inside and outside the engineering team

• Ensure data is accurate and visualized in a way that helps drive insights and decision making

• Proactively reaches out to business partners, engineers, and analysts as necessary

Who you are

• 2+ years in an analytics role, with experience evaluating user behavior across web, mobile, and internal platforms

• Experience working with event-based tracking platforms on web and mobile applications; Google Analytics, Google Tag Manager and Amplitude experience preferred

• Experience working with data visualization tools, including Tableau

• Experience joining, transforming, and consolidating data from structured and unstructured data sources; familiarity with SQL or Snowflake a plus

• Experience developing data requirements and measurement plans

• Background in experimentation; experience running and analyzing A/B and multi-variate tests in an e-commerce organization

• Excellent written and verbal communication, taking complex information and sharing it simply

• Innate curiosity, seeking to understand the "why" behind the numbers

• Excellent attention to detail and organizational skills

Why you'll love working here

Work in our beautiful Cambridge office where you'll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our "EFinity" groups: Black@EF, LGBTQ+@EF, Latinos@EF, API@EF, Jewish@EF, Indigenous@EF, and Parents@EF).

You can expect:

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding

• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts

• Four weeks paid vacation your first year and ten paid holidays

• 25% company match on your 401(k)

• Excellent medical, dental, and vision coverage, along with life and disability insurance

• Paid international business travel

• Wellness benefits and a yearly fitness reimbursement

• EF program discounts including travel, language schools, childcare, and more

• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)

• Discounts at local venues and businesses

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.