Product Analyst

The Opportunity

Delaware North is hiring a Product Analyst to join our team in Buffalo, New York. As a Product Analyst, you will be responsible for collecting, documenting, and prioritizing business requirements detailed from stakeholder input, and evaluating effectiveness of existing solutions and new product implementations. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.

Pay

Minimum - Anticipated Maximum Base Salary:$66500 - $89900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Analyze, plan, and implement business cases, development, and QA scenarios into business operations, ensuring optimal IT and business solutions
• Gather and document business and functional requirements, use cases, focusing on guest satisfaction and ease of use for both guests and team members
• Collaborate with BRMs, business, and client teams to understand and translate their needs into product requirements, managing the product backlog and prioritizing items based on changing requirements and business needs
• Develop and manage an annual product functionality road map, including new solutions, product upgrades, requirements, and collective subsidiary vision; oversee all stages of product creation from design to implementation
• Establish best practices and processes to streamline operations, support data integrity, and improve IT standards and policies, building collaborative relationships across business units and teams

Qualifications

• Bachelor's degree in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Demonstrated technical acumen and critical thinking to build strong IT teams, informed decision makers, and informed users
• Knowledge of point-of-sale systems such as Micros, Agilysys, NetSuite, Appetize, and Bypass, menu and categorization management, pricing, displays, third party integrated POS solutions, property management systems, and loyalty integrations
• Gaming system knowledge preferred
• Experience in Microsoft Office suite with special focus on Excel
• Experience with NetSuite, Micros Simphony2, SpotOn, Appetize, Agilysys Resort Systems, Oracle Cloud, Shift4, and MyVenue preferred
• Ability to secure and maintain any required jurisdictional licensing needed
• Previous employment in the hospitality industry, gaming industry, restaurants, retail, or food and beverage front line operations preferred

Shift Details

Monday to Friday

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.