Product Analyst

Our Story:

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we've helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It's a philosophy that is central to everything we do, and traces back to our beginning.

The Role:

As a Product Analyst, you will play a crucial role in supporting Software Product Owners and collaborating closely with our User Experience (UX) and Software Engineering teams. This position will require analytical skills and insights that will drive the development and enhancement of CPI's software products, ensuring they meet end-user needs and business goals. This role will work as part of a high-integrity and success-driven team, admit mistakes and take corrective action quickly (fail fast), and be diligent in providing the best solutions while meeting deadlines.

What You Get To Do Everyday:

• Support the Product Owners in defining product requirements, prioritizing features, and managing product backlogs.
• Conduct thorough data analysis to identify trends, user behaviors, and areas for improvement. Provide actionable insights to inform product decisions.
• Partner with UX designers and Software Engineers to ensure seamless integration of user feedback and technical feasibility into product development.
• Create and maintain detailed reports and dashboards to track product performance, key metrics, and objectives/key results (OKRs).
• Maintain comprehensive documentation of product requirements, user stories, and acceptance criteria.
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor's degree in design or related field or commensurate work experience
• One year or more of work experience as a product analyst
• Experience working with reporting tools and analysis
• Knowledge of backlog management
• Knowledge of product analytics tools (e.g., Pendo)
• Proficiency in data analysis tools and software (e.g., Excel, PowerBI)
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail
• Ability to multitask, prioritize and organize efficiently
• Accountability for work produced
• Positive attitude, high-energy
• Well-developed interpersonal skills

We'd Love to See:

• Agile or Scrum certification
• Knowledge of Agile methodologies

What We Offer:

• $68,000 - $72,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.