Product Analyst

Job ID Number

R2800

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Product Analyst you will serve as a multi-faceted professional combining roles in business analysis, customer relations, and quality assurance, responsible for mastering the product's technology stack, supporting end users through various phases including User Acceptance Testing (UAT), and enhancing the overall guest experience by analyzing feedback and coordinating product launch activities.

Job Description

We are looking for a Product Analyst, this will be a blend of a business analyst, business relations manager, and Quality Assurance specialist, and you will be working under the guidance of the Sr. Product Manager. This is a full-time, onsite, and contract opportunity that renews on a semi-annual basis.

What You'll Do

• Gain in-depth knowledge of the product's technology stack and its connections with other enterprise products

• Engage with end users during UAT, handling project tasks, resolving help desk tickets, and managing work orders

• Provide ongoing support after product launch, ensuring a smooth transition into daily operations

• Oversee the development and maintenance of test lab environments

• Create and update critical product documentation to support user needs and product understanding

• Collect and incorporate customer feedback to improve user experience continually

• Participate in crafting functional and technical PRDs to guide product development

• Coordinate product launch activities, emphasizing building and nurturing positive guest relationships

• Analyze business functions addressed by the product and benchmark against competitors

• Develop metrics to measure product reliability and availability, evaluating their business impact

• Troubleshoot common issues, offering effective solutions to enhance service delivery

• Determine essential resources and tools needed for product installation and ongoing support

What You'll Need

Required:

• Proficiency in managing product backlogs, including defects and enhancements

• Adept at interpreting requirements and creating detailed user stories

• Ability to estimate technology needs and perform cost/benefit analyses

• Expert in defining solution contexts, drafting solution sketches, and managing vendor relations

• Competent in evolving product roadmaps and preparing test cases for non-functional requirements

• Commitment to maintaining accurate and current product documentation

• Provide expert-level production support and stay abreast of market trends to sustain a competitive product position

Desired:

• Outstanding communication skills, both written and verbal

• Advanced MS Excel skills and a working knowledge of reporting and database tools

• Flexible and efficient in managing changes in priorities and timelines

• Strong investigative skills with the judgment to escalate issues appropriately

• Independent learner with the ability to absorb and apply new technologies swiftly

• Team player with an understanding of data protection regulations such as GDPR, PCI, and PII

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.