Product Analyst

Classification: Contract Contract Length:6 monthsJob ID: 16445905
Location: Remote
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care. CereCore is seeking a Product Analyst to join our teamremotely. This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.Summary:The Product Analyst II provides hands-on expertise, serving as an internal subject matter expert on products within the Operations Center of Excellence (OCOE) team. They will produce help guides, training manuals, or other documentation supporting OCOE owned products and services. This role will troubleshoot and remediate issues, systemic problems, outages, and bugs – escalating issues for continued support for issues outside their span of control. They take ownership of support tickets, remaining accountable for assisting the client through resolution of the issue.The Product Analyst II will lead small projects within the team. Work with OCOE Manager(s) to track and report product and service metrics, delivering trend analysis reporting. Works with vendor product provider to keep OCOE tools in compliance and up to date.  Major Responsibilities:

Product Analyst II

2-4 years of relative experience in supporting, maintaining and training on DevOps products and services

Maintains expertise in industry standard DevOps tooling (Github, Azure DevOps, Jira, Confluence)

Demonstrates strong customer service skills, interpersonal skills along with the ability to influence

Possesses technical knowledge in the DevOps process as well as the Agile software development process

Demonstrates strong ability to create and maintain documentation on OCOE tools and services

Analyzes customer and product data to identify trends in product and platform availability

Ability to present in front of groups both live and virtual

Consistently delivers according to commitments and project plan dates

Self-motivated and able to stay focused in complex environments

Requirements:

• 5+ years relevant work experience
• Bachelor’s degree preferred

• The ideal candidate for this position has an IT product analysis background with strong communication skills with various audiences, and ability to guide other team members in project tasks.

  Software implementations experience in a healthcare setting is a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.