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THIS POSITION IS LOCATED IN OUR NEW TEMPE, AZ LOCATION
Voya Financial is expanding our footprint in The Grand Canyon State and we are HIRING!
Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a 'Great Place to Work' by Great Place to Work Institute, World's Most Ethical Companies by Ethisphere Institute, World's Most Admired Companies by Fortune magazine, Fortune's 2018 list of the World's Most Admired Companies- just to name a few of the reasons why 'We Are A Different Kind of Company'.
To learn more about our amazing culture, our dedication to local communities, competitive benefit packages and our commitment to our employees visit us at www.voya.com/careers.
At Voya, you will have the opportunity to work with plan participants and agents assisting them with achieving their retirement goals. From first time investors just getting started in their 401(k) plan to seasoned investors exercising stock options; you will learn the products and skills needed to assist them all.
We want you on our team Take the First Step to advancing your career! Complete an online application and a recruiter will reach out to you to learn more about you and share the details of the position.
Partner with sales distribution and operational areas to support and resolve customer inquiries. Producer Services partners include but it not limited to sales distribution, New Business, Policy Owner Services, and the Customer Contact Center.
Customer Phone Inquiry and Email Inquiry Processing including but not limited to the following:
Appointment Status and Contracting Inquiries
Agent Change and Maintenance Inquiries
Commission Statement Requests, Payment Inquiries, and Adjustment Requests
Customer Debit Balance Inquiries
Provide customer contracting and commission tool training as needed
Communicate with agents and their up-line as well as state regulatory departments and other government agencies via telephone and written correspondence
Research and make contracting and commission corrections or updates as needed
Participate in continuous improvement efforts promoting customer centricity
Complies with all division policies and regulatory requirements
Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines
Other duties as assigned
Knowledge and Experience:
High School Diploma
1 + years' experience in financial services industry
1 + years' commission and/or contracting experience preferred
Some knowledge of Life, Annuity and Retirement products
Customer Service experience strongly preferred
Strong communication and interpersonal skills
Excellent computer skills and proficiency with Microsoft applications including Word and Excel
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.