Producer Services Coordinator

Voya Tempe , AZ 85280

Posted 5 months ago

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Voya Financial is expanding our footprint in The Grand Canyon State and we are HIRING!

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a 'Great Place to Work' by Great Place to Work Institute, World's Most Ethical Companies by Ethisphere Institute, World's Most Admired Companies by Fortune magazine, Fortune's 2018 list of the World's Most Admired Companies- just to name a few of the reasons why 'We Are A Different Kind of Company'.

To learn more about our amazing culture, our dedication to local communities, competitive benefit packages and our commitment to our employees visit us at

At Voya, you will have the opportunity to work with plan participants and agents assisting them with achieving their retirement goals. From first time investors just getting started in their 401(k) plan to seasoned investors exercising stock options; you will learn the products and skills needed to assist them all.

We want you on our team Take the First Step to advancing your career! Complete an online application and a recruiter will reach out to you to learn more about you and share the details of the position.

Principle Responsibilities:

  • Partner with sales distribution and operational areas to support and resolve customer inquiries. Producer Services partners include but it not limited to sales distribution, New Business, Policy Owner Services, and the Customer Contact Center.

  • Customer Phone Inquiry and Email Inquiry Processing including but not limited to the following:

  • Appointment Status and Contracting Inquiries

  • Agent Change and Maintenance Inquiries

  • Commission Statement Requests, Payment Inquiries, and Adjustment Requests

  • Customer Debit Balance Inquiries

  • Provide customer contracting and commission tool training as needed

  • Communicate with agents and their up-line as well as state regulatory departments and other government agencies via telephone and written correspondence

  • Research and make contracting and commission corrections or updates as needed

  • Participate in continuous improvement efforts promoting customer centricity

  • Complies with all division policies and regulatory requirements

  • Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines

  • Other duties as assigned

Knowledge and Experience:

  • High School Diploma

  • 1 + years' experience in financial services industry

  • 1 + years' commission and/or contracting experience preferred

  • Some knowledge of Life, Annuity and Retirement products

  • Customer Service experience strongly preferred

  • Strong communication and interpersonal skills

  • Excellent computer skills and proficiency with Microsoft applications including Word and Excel


Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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