Produce Manager

Seward Co-Op Minneapolis , MN 55406

Posted 2 months ago

Seward Community Coop- Franklin Store

Job Description

Produce Manager

Purpose: Lead department staff to provide excellent customer service, a welcoming inclusive store and strong financial results. Work cooperatively with other stakeholders to support the Seward Co-op Ends and Strategic Initiatives. Participate in Franklin Store Team and Produce Merchandising team.

Status: Full time. Reports to Franklin Store Manager

Pay Level: VII

Responsibilities:

People Ensure all customers and employees in the Produce department are treated with respect and dignity

  • Customer Service

  • Employ prompt, courteous customer service at all times

  • Ensure department personnel are equipped to provide excellent customer service to all Seward customers

  • Respond to all customer comments within required time-frame

  • Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and meets department operational needs

  • Personnel Management

  • Uphold all store policies and procedures

  • Hire staff following established processes

  • Monitor employee performance and follow established disciplinary processes as appropriate

  • Ensure staff performance evaluations are completed in a timely fashion

  • Schedule full department meetings at a minimum of every quarter

  • Hold a department huddle, a short and frequent meeting, at least twice per week

  • Recommend and follow-through on development opportunities for staff

  • Communicate storewide information, such as policy changes to department staff

  • Develop and maintain training materials for all department positions that reflect current processes and procedures

  • Develop a department succession plan

  • Safety

  • Run the department in a manner that allows for a safe shopping and working environment. Address or report all potential safety threats to appropriate party for correction

  • Act as floor warden during emergencies per training provided

  • Following established procedure, assist the department safety committee representative in the timely and regular participation on the Franklin Safety Committee

Product Follow store and department product standards while merchandising a beautiful and well-stocked department

  • Purchasing

  • Oversee and create efficiencies in ordering, receiving and stocking procedures

  • Work with Merchandising department to manage broker and vendor relationships

  • Maintain a special order program in the department

  • Lead a consistent and accurate quarterly inventory process

  • Maintain product order histories

  • Ensure product mix reflects trends in natural foods industry

  • Ensure team is using established systems for the accurate and timely submission of product data to the Scanning department

  • Limit out-of-stock products without allowing co-op resources to be tied up in slow turning inventory

  • Handle samples and free products in a manner consistent with the Seward Co-op Free Product policy

  • Follow store procedures and government regulation in managing product in a manner that does not compromise consumer health or safety

  • Merchandising & Marketing

  • Follow merchandising guidelines to create an excellent shopping experience in the department and the store

  • Maintain product displays and slot new items to the shelf following planograms and/or merchandising guidelines.

  • Participate on the Produce Merchandising Team

  • Meet all deadlines associated with NCGA and Seward Co-op promotions programs

  • Work with merchandising staff to implement resets and cross-merchandising.

  • Set up and take down promotional displays and specials signage in alignment with merchandising planners.

  • Implement Limited Time Offers and product clearances to sell through overstock and discontinued product.

  • Maintain fixtures and signage in good condition; request new signage and fixtures as needed.

  • Work with merchandising staff to facilitate merchandising and product training for store staff.

  • Provide input to Merchandising staff regarding department layout, promotions, marketing, product assortment, customer requests, vendor issues, and merchandising objectives.

  • Manage product recalls following established procedures.

  • Meet regularly with the Fresh Foods Coordinator to set and monitor progress towards merchandising goals and plan department layout, fixtures, signage and promotions

  • Facilitate category management process

  • Ensure that product selection follows store and department product standards

  • Support Community Foods and other priority products through purchasing and promotion

  • Document customer product requests and communicate with merchandising staff

  • Collaborate with Demo staff to provide samples to customers

  • Provide content for the Sprout! newsletter, store sales flyer, and other merchandising and marketing materials including electronic media

Financial Performance Work with Store Manager and Finance Manager to project and achieve financial goals

  • Ensure the accurate projection of labor in the quarterly budgeting process

  • Manage department supply and small wares budget

  • Partner with merchandising on pricing as it relates to margin.

Additional Responsibilities

  • Adhere to the Seward Co-op Code of Ethics

  • Support the Seward Co-op Scorecard through initiatives and as requested

  • Follow all co-op contracts, policies and procedures

  • Participate as a member of the Store and Merchandising Teams, and ad hoc committees as requested

  • Cooperate with other departments to further the overall good of the store

  • Attend appropriate national conferences or industry events as appropriate

  • Contribute written articles to the Scoop and Sprout! publications as required

  • Submit Monthly Manager Report to Store Manager

  • Other tasks as assigned by Store Manager

Qualifications:

Essential

  • Supervisory experience, including hiring, training and evaluations

  • Excellent customer service skills

  • Minimum of three years' experience in leadership.

  • Proven effective verbal and written communication skills

  • Proficiency with Microsoft Office products

  • Demonstrated ability to work with customers and co-workers from various cultural backgrounds

  • Demonstrated success in financial management of product and labor

  • Willingness to work with others in a team atmosphere

  • English proficiency

Functional

  • Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

  • Bend and lift loads, not to exceed 70 pounds. Push and pull carts weighing up to 300 pounds.

  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

  • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

  • Ability to operate equipment such as: shrink wrap machine, manual and/or electric scales, recalibrate and read thermometers, and knives. Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

  • Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

  • Ability to be able to focus on and read a computer screen for extended periods of time

Preferred

  • Familiarity with co-operative business model, produce, and natural foods products

  • Experience creating dynamic and appealing produce displays

  • Multilingual is a plus

  • Demonstrated ability to work with customers and co-workers from various cultural backgrounds

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Produce Manager

Seward Co-Op