Procurement Specialist, Insurance And Financial Services

Nationwide Columbus , OH 43216

Posted 2 months ago

If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk.

Number 57 on the Fortune Magazine 100 Best Places to Work.

This position will support sourcing for Insurance and Financial Services

Job Description Summary

  • Addendum-

This position will support sourcing for Insurance and Financial Services.

Ideal candidates will have the following:

  • Sourcing experience in Insurance & Financial Services

  • Category management experience

  • Project management experience

  • Bachelors Degree

Compensation Grade: F3



JOB SUMMARY: Responsible for the procurement and acquisition of goods and services for Nationwide that deliver near-term sourcing value and work to enhance processes and drive efficiency.

Consult and advise business units or functions on the acquisition of goods and services of basic to moderate complexity across one or multiple domains (categories). Conduct industry research, benchmark analysis, competitive bids, and develop contracts according to procurement policies. Review and analyze category spend for sourcing or expense reduction opportunities. Supports Strategic Sourcing Team in multiple capacities to ensure business plans are executed against sourcing strategy.

Job Description

Reports To: Manager. No direct or indirect reports but may serve in a lead capacity to business partners. Develop and maintain collaborative partnerships across Supply Management functions and with business unit stakeholders to ensure alignment of business unit and sourcing strategy objectives for designated domain(s).

Key Responsibilities:

Collaborate with Strategic Sourcing on all aspects of assigned domains (categories) to include prioritization, contract renewals, benchmarking and industry research in order to achieve defined business goals.

Leverage demand and buy levers to evaluate moderately complex domain (category) spend, identify cost reduction opportunities and develop recommendations to support business objectives.

Provide expert consultation for moderately complex new and renewal contracts, agreements, and leases. Determine appropriate stakeholders (i.e. legal, IRM and IT) to engage as necessary.

Execute moderately complex RFP(X) (i.e. requests for information, proposals and/or quotes) with pre-defined and/or new suppliers based on business unit requirements and funding in order to optimize the purchase of products and services.

Review contract pipeline report for assigned domain(s) and consult with Strategic Sourcing and the business unit to determine the next action on a supplier relationship. Partner with business unit and Finance to forecast for contract renewals.

Performs other duties as assigned.

JOB REQUIREMENTS:

Education: Undergraduate degree in business, finance or related field preferred.

Licenses/Certifications: N/A

Experience: Four to six years experience in all aspects of supply chain management including relationship management; or equivalent professional experience in other closely related industries.

Knowledge:
Comprehensive knowledge of principles, practices, and procedures of supply chain management or other related industry.

In-depth knowledge of the legal environment as applicable to contracts negotiation required. In-depth understanding of the Enterprise structure and business objectives. Knowledge of enterprise technology standards and direction.

Skills/Competencies: Excellent verbal, and written communication skills and math skills required in order to negotiate with suppliers.

Ability to lead project teams towards a common objective. Ability to work independently with minimal supervision. Ability to influence with no authority.

Ability to solve problems in strategic sourcing. Ability to train others on basic to moderately complex policies, practices, and processes. Proficiency in common office software like Microsoft Word, Excel, and PowerPoint.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: Staffing Exceptions to the above Minimum Job Requirements must be approved by the: SVP, IT CFO & Chief Purchasing Officer and Human Resources

JOB CONDITIONS:

Overtime Eligibility: Not eligible (Exempt).

Working Conditions: Normal office environment.

Extended periods of personal computer use and report/information verification. Occasional overtime and non-standard hours based on business and information needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 02/2013 CB



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Insurance Services Rep Ll PL

Nationwide

Posted 4 days ago

VIEW JOBS 11/9/2019 12:00:00 AM 2020-02-07T00:00 If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #57 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Personal Lines Service team in Grandview Heights, Ohio Personal lines provides service to our members, agents and business partners, delivering an easy, consultative experience at every touchpoint! We have fun here working together as a team while also valuing individual contributions. Intuition and initiative are the keys to ensuring customer satisfaction – effective resolutions are found during the first call, for every member. The main goal of the team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Personal Lines Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Personal Lines Insurance Service Professionals are: * Go-getters committed to making sure the member has a resource to lean on when they need it most * Cool, calm, and collected (able to de-escalate a tough call effectively) * Out-of-the-box solution finders; resourceful * Resilient; up for the challenges of change * Dedicated to creating effortless member experiences * Comfortable talking with members about technical/billing information * Excited about working in a dynamic, fast-paced environment * Able to multi-task and navigate a PC with multiple screens * Enthusiastic about helping others, including team members * Interested in a career, not just a job! You should also have: * A high school diploma – and preferably some college coursework * One year of experience in customer service * General knowledge of insurance policies and business practices with excellent call skills * Willingness to become an expert on Nationwide's policies, systems, & products * The ability to obtain state licensing as required Job Summary A typical day in the life of a Customer Service Associate: 1. Answering complex calls regarding insurance products 2. Using available resources to make policy changes, billing/policy questions, and payments as hassle-free as possible 3. Diagnosing member issues completely and efficiently while satisfying company guidelines 4. Processing necessary forms for requested changes 5. Participating in training for new technical/customer service concepts or cross-training in products lines and platforms 6. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,800 with opportunities to increase pay based on performance. Other benefits include: * Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9–10 paid holidays per year * A 401k match and company-funded pension plan * Medical, dental, and vision insurance (part of our Wellness Program) * Up to $5250 in tuition reimbursement per year after your first year * Flexible scheduling opportunities * Excellent opportunities for growth and promotion * Network of diverse employee resource groups * Special discounts through Abenity along with a variety of other corporate discounts Training & Work Schedule Your career at Nationwide begins with an award-winning 8-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday- Friday, 8am-4:30pm. After training your full time schedule may include evening hours with one week-day off and one weekend day off. These schedules will include a 15% shift differential on all hours worked. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds. Job Description Summary Responsible for providing an effortless customer experience through phone interaction in addition to e-mail, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions. Job Description Reporting Relationships: Reports to Personal Lines Customer Service Supervisor Core Duties and Responsibilities: * Owns the customer experience by answering foundational/moderate inbound phone calls, emails, or other contacts from customers, agents, third parties, and business partners who are inquiring about insurance products and policies. Work and make decisions with leader/subject matter expert oversight. * Apply personal lines insurance knowledge assist customers with foundational/moderate billing, credit and premium changes. * Provides a complete and accurate solution to the customers' questions so they don't have to call back. * Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments and provide requested documentation. * Offers customer interactions that are consistence with company policies. * Utilizes customer's information to promptly resolve issues and identify the right solutions in the first time final interaction. * Efficiently and effectively complete customer interaction follow-up work to process all requested updates. * Effectively navigate multiple computer systems while maintaining an engaging customer interaction. * Participate and pass required comprehension and competency testing in technical and customer service skills training to stay aware of current and best practices. * All other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year work-related customer service experience; high preference for experience in the insurance or financial industry. Knowledge: Basic knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills needed for the role will be provided during training and onboarding. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a co-hort learning environment is crucial. Customer service mindset. Customer specialist own the experience, advocacy and are customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment; may include 24/7/365 hours of operations. Role requires thorough training and onboarding that may differ from hired hours. Extended periods of sitting/using personal computer and phone. Non-standard hours may be required based on customer demand resulting in phone or other contact volumes. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Nationwide Columbus OH

Procurement Specialist, Insurance And Financial Services

Nationwide