Procurement Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Procurement, which is part of Stripe's Controllership Team is responsible for the entire buying journey, from sourcing new suppliers or renewing engagements with existing ones to facilitating purchase order approvals, paying valid supplier invoices, and managing Stripe's travel and expense program. The team also reviews and advises on contract structures and terms, conducts risk assessments to ensure suppliers meet Stripe's standards, and onboards suppliers for secure payment processing.

What you'll do

We are seeking a highly skilled and motivated individual to join Stripe's Procurement Enablement team. In this role you will be a key point of contact for business critical queries relating to the various stages of the source-to-pay function. This will involve a mix of both transactional and transformational work. On one hand, you will partner with stakeholders to field and address business critical queries. On the other hand, you will adopt an Operational Excellence / problem solving approach to drive down those queries and enable the stakeholders to self-serve answers. You will need to learn Stripe's Procurement processes and tools quickly and adopt a "users first" mentality to ensure a positive buying experience for Stripes.

Responsibilities

Field Business critical queries

• Field queries within our Procurement system, Slack, and email, providing first line support to users

• Engage with Procurement stakeholders (e.g., Risk, Contracting, P2P) to research and resolve more complex queries and cases

• Adhere to SLAs for response times and query resolution

Process improvement and optimization

• Enhanced guidance or training

• Training and deployment of LLM models to automate query responses

• Updated system or workflow enhancements

• Periodically categorize queries and interview users to understand the key themes driving the proliferation of queries

• Perform root causes analysis into the themes identified and develop approaches to reduce the number of queries and cycle times to resolve queries

• Work with various stakeholders to scope and execute improvements, which might include

Partner with and actively support recurring stakeholders

• Work with Accounting teams to provide monthly close support and help resolve discrepancies

• Partner with Treasury and other teams for business critical payments that fall outside of our standard process

KTLO Operations Support

• Support the Global Procurement team by assisting with other operational tasks as needed related to 'Keep the Lights On' (KTLO) activities

• Be responsible for executing processes to the highest standard

• Develop and foster strong working relationships with internal X-functional partners to understand current and future procurement needs and opportunities

• Possess a keen ability to balance multiple tasks and adapt to a global, fast-paced environment without compromising on Stripe's 'user' first principle

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of relevant procure-to-pay experience preferably in the technology industry for a multinational company

• The ability to exercise good judgment and discretion while rigorously applying our compliance policies in the Procure to Pay function

• Sound knowledge of accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures

• Ability to work independently in a scaling and rapidly changing environment

• Excellent organizational skills, and ability to communicate, both written and verbal

• Solid problem solving skills and willingness to roll up one's sleeves to get the job done

• Familiarity with AP month-end reconciliations

• Experience with Process and Operational Excellence

Preferred qualifications

• Oracle Fusion 12 experience (or working knowledge of Oracle or similar ERP)

• International finance operations experience utilizing multiple banking platforms

• Advanced Excel skills (PIVOTS, VLOOKUPs)

• Experience with Alteryx or other transformation tools

• Report writing skills, process documentation and advanced problem solving skills

• Accounts Payable, Procurement or Accounting background (experience with journal entries, accruals, monthly close, etc)