Procurement Program Manager

In this position you will be directly responsible for the purchasing activities and all aspects of vendor contracting within Procurement, including contract administration, vendor management, and Purchase Order management. You will directly contribute to our continued growth and success of the organization by performing key finance functions essential for management, the Board of Directors, auditors, and all users of Procurement services.

The Purpose of Your Role

You will contribute to the overall success of the department by providing support to the Finance Team, and business owners throughout the company, performing assigned duties successfully to maintain deadlines, and collaborate across multiple departments to achieve a cohesive relationship with our vendors. In this role, you bring procurement expertise to the department, aiding in the fulfillment of the department and company goals and ensuring Liveops aligns procurement practices with the company's financial and operational goals.

The Qualifications We're Looking For

• Bachelor's degree in Supply Chain Management, Finance, Accounting, or related field preferred

• 10+ years of related business experience in a Procurement, Supply Chain, Finance or Accounting environment

• NetSuite and Concur experience highly preferred

• Knowledge of Microsoft Office with strong MS Excel experience

• Proven track record in contract negotiation, PO Management, and vendor relationship management

• Extensive understanding of procurement best practices, market analysis, and supplier risk management

The Competencies You Bring

Attention to detail

• Business Acumen

• Data Gathering & Analysis

• Negotiating

• Usage of Functional/Technical Expertise

The Value You Deliver

• Develop and implement long-term procurement strategies to optimize purchasing activities.

• Collaborate with contract owners in negotiating contracts and pricing terms to ensure best value for the organization, aligning with company needs and budget.

• Conduct supplier performance reviews, addressing issues related to pricing, delivery, and quality.

• Management of vendor and PO set up in NetSuite ERP and Concur systems.

• Monitor and report on procurement KPIs and performance metrics.

• Assist with internal and external audit requests.

• Coordinate with contract owners on renewals and contract management

• Support the FP&A team with budget analysis

• Ensure best-practice contracting and procurement standards are created, maintained, and enforced

• Ability to work independently in a fast-paced environment

• Identify and participate in the implementation of process improvements

• Manage multiple projects simultaneously and work well under pressure

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

• Ability to sit or stand at a desk for extended periods of time while working on a computer.

• Available for virtual meetings in a non-distracted environment.

• Ability to work independently and meet deadlines.

• Strong strategic thinking, decision-making, and problem-solving abilities

• Ability to collaborative and work well in a team environment

• Managing contract negotiations and vendor relationships.

About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you're part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer