Processor- CL (Commercial Lines Processor)

Nationwide Des Moines , IA 50301

Posted 2 months ago

If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

PLEASE READ CAREFULLY

The information before the asterisks contains the corporate job description for Nationwide; the information between the asterisks provides additional clarification about this particular job opening.

Insurance Processor, Commercial Lines

About Us

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected.

We commit to every employee and community we serve by emphasizing associate development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For.

Your Team

We are growing our Processor team in Des Moines, IA where we do the legwork of analyzing member insurance policies and provide quality control for our Customer Service Associates!

We have fun here working together as a team while also valuing individual contributions. Engagement and initiative are the keys to ensuring customer satisfaction correct product placement the first time, every time.

The main goal of this team is to deliver quality, efficiency, and accuracy to exceed our members' expectations.

Reporting Relationships: You report to the Processor Leader; you have no direct reports.

About You

So, you think you've got what it takes to make the cut? Commercial Lines Processors are:

  • -Jugglers (i.e. multi-task effectively)
  • -Task driven and detail oriented with strong data-entry skills
  • -Go-getters committed to making sure the member has a resource to lean on when they need it most
  • -Resilient; up for the challenges of change
  • -Out-of-the-box solution finders; resourceful
  • -Dedicated to creating effortless customer experiences
  • -Excited about working in a dynamic, fast-paced environment
  • -Enthusiastic about helping others, including team members
  • -Interested in a career, not just a job!

You should also have:

  • -A high school diploma and preferably some college coursework
  • -One year of related work experience in a service-oriented position
  • -General knowledge of insurance policies and practices, preferably commercial processing or services support

Job Summary

A typical day in the life of a Commercial Lines Processor:

  • -Reviewing and analyzing commercial, farm, and/or specialty lines risks against established procedures and best practices
  • -Performing rating/coding for quotes, new business, renewals, and policy changes
  • -Ensuring submitted document compliance and accuracy by communicating with agents, underwriting, and applicants
  • -Maintaining knowledge of state-specific processing procedures, systems, pricing guidelines, eligibility, and team concepts
  • -Referencing coding manuals for appropriate premium calculations and policy master file revisions
  • -Correcting errors or recognizing premium refund instances
  • -Checking production reports for accuracy
  • -Jumping in to complete other tasks as needed

Compensation & Benefits

  • -You receive a starting salary of $32,885 with opportunities to increase salary based on performance. Other benefits include:
  • -Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 910 paid holidays per year
  • -No nights or weekend work
  • -A 401k match and company-funded pension plan
  • -Medical, dental, and vision insurance (part of our Wellness Program)
  • -Up to $5250 in tuition reimbursement per year after your first year
  • -Flexible scheduling opportunities
  • -Excellent opportunities for growth and promotion
  • -Network of diverse employee resource groups
  • -Special discounts through Abenity along with a variety of other corporate discounts
  • -On-site cafeteria, nurse, and even Zumba/Yoga Classes!

Training & Work Schedule

Your career at Nationwide begins on December 3rd with a 11-week award-winning training program that is designed to set you up for success and confidence in your new role.

Your training schedule will be Monday through Friday, 8:00 a.m. 4:30 p.m. followed by a regular work schedule, which will be Monday through Friday, 9:00 a.m. 5:30 p.m.

Job Conditions

A fun office environment where extended hours of sitting and typing at your PC, complete with dual monitors, are the norm. Occasional deadlines and member needs may warrant schedule flexibility and overtime. On the odd occasion, you may have to lift something more than 20 pounds.

Equal Opportunity Statement

Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

JOB SUMMARY: Processes basic new business, changes and renewals for assigned commercial and/or specialty line products specific to limited lines of business. May rate new business. Reviews and corrects validity errors.

Job Description

REPORTING RELATIONSHIPS: Reports to Supervisor/Manager.

CORE JOB DUTIES & RESPONSIBILITIES:

  • Reviews and processes assigned commercial and/or specialty lines risks for accounts in accordance with established procedures and Best Practices.

  • Performs necessary rating and coding for quotes, new business, renewals, and policy changes, reinstatements, rejections, cancellations and audit changes.Reviews submitted materials for completeness and accuracy and may follow up with agent or underwriter for missing/inaccurate information.

  • Maintains working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.

  • Utilizes available resources needed to determine appropriate premium calculations and policy master file revisions.

  • Maintains a consistent quality and quantity of work at prescribed standards.Identifies and prioritizes own work according to prescribed standards.Reviews and corrects validity errors for assigned production.

  • Recognizes premium refund situations.

  • Performs other duties as assigned.

MINIMUM JOB REQUIREMENTS:

Education: High school diploma; prefer some post-high school rated coursework.

Experience: One year of related work experience, preferably in a service orientated or processing support function.

Knowledge:
General knowledge of insurance policies and practices.

Skills/Competencies: Strong skills in typing, computer navigation, time management, attention to detail, reading comprehension.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP.

JOB CONDITIONS:

Overtime Eligibility: Eligible (Non Exempt).

Working Conditions: Normal office environment. Extended hours sitting/keying at PC. Ability to work overtime as flexible hours as needed.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity:03/2016 BS.

Additional Job Description

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

Job ID: 53533

#Veteran


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialist CL Premier UW

Nationwide

Posted 3 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 54 on the Fortune Magazine 100 Best Places to Work. Develop and coordinate new and renewal commercial lines business, through direct contact with select agencies as a member of a small business CL Underwriting Team, to meet assigned objectives. Represent company as our primary-relationship manager with select agencies for commercial lines including participation in the development, negotiation and execution of business plans for select agencies to meet assigned objectives of growth & profit. Focus on four key areas: agency relationship management, underwriting of accounts, sales, and informal team leadership. Perform duties with latitude for independent judgment per underwriting authority and company underwriting standards. Authority is granted based on expectations of job as well as experience and expertise. Job Description REPORTING RELATIONSHIPS: Reports to Manager or Director. No direct reports. CORE JOB DUTIES & RESPONSIBILITIES: * Participate in the development, negotiation and execution of commercial lines business plans for select agencies in accordance with company and regional underwriting and sales objectives. Provide guidance and assistance to select agencies in meeting their volume and profitability commitments. * Monitor select agencies business plan results via inventory management and profit reports (such as premium growth, pricing, policy counts, loss ratio, declination and hit-ratios, etc.) for monitoring performance and developing any corrective action plans for and with those select agencies not conforming to company underwriting philosophies and standards or not meeting the jointly negotiated business plans. * Assist select agencies with sales strategies to develop new business, improve retention, and maintain profitability. Meet with agents primarily through virtual methods or in person (when necessary) to help with profitable growth, assuring service plans are in place and working where required. * Participate in and conduct training sessions and orientation/implementation of new products/programs for select agencies. * Participate in periodic agency reviews, and provide feedback to regional and corporate partners. * Provide leads and make recommendations regarding potential new agency appointments. Conduct due diligence of potential new agency appointments consistent with the established new agency appointments for region. * Develop small CL Underwriting Team strategy to successfully coordinate the efforts for new business, renewals, service plans, etc. Assure underwriting and service support is meeting needs of assigned agencies. * Monitor market conditions, develop competitive intelligence, and make recommendations regarding new and/or existing products/programs. Stay current with strategic corporate initiatives to maintain effectiveness in role. * Assure agencies fully utilize our automated systems to effectively and efficiently handle small market accounts. * Use underwriting authority to pre-qualify new commercial lines business opportunities in assigned agencies offices. Coordinate the quoting, pricing, inspection and underwriting of pre-qualified new business with the team. * Use authority to make individual risk pricing and acceptance decisions when necessary in accordance with defined procedures and parameters. Document underwriting decisions. * Identify and coordinate the review and evaluate the acceptability of rollover books. * Monitor risk selection, renewal retention and pricing decisions of assigned agencies on a book of business level. * Conduct periodic reviews to ensure company underwriting systems are being used appropriately by agents, and agency files are properly maintained. Deliver and/or arrange training of agency CSR's on web site and on-line systems used for business transactions. * Through effective influence, facilitate the successful delivery and execution of select agency business plans. * Conduct team meetings, communicating information about assigned agencies to the team, and recommending improvements in team processes. * Communicate and collaborate actively with team members to share industry trends, and underwriting experience. * Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: Undergraduate degree preferred. AAI or CIC, AU, CPCU studies. Experience: Minimum of 5 plus years of progressively responsible commercial lines sales, agency management or commercial lines underwriting or related experience. Knowledge: Working knowledge in markets consistent with our underwriting efforts and particular, complex product offerings. Working knowledge of multi-line underwriting, pricing and coverage for small market business. Thorough working knowledge of company underwriting standards and philosophies. Thorough working knowledge of state statutes. Excellent knowledge of company products and programs to the extent they can teach many aspects of such material to others. In depth working knowledge of effective sales techniques. Skills/Competencies: Capable of teaching sales and agency relationship management practices. Superior interpersonal and sales skills. Advanced PC skills. Superior oral and written communication skills. Builds and maintains cooperative and mutually rewarding partnerships-both internally and externally. Accommodates and anticipates the broad spectrum of customers needs-both internally and externally. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Not eligible (Exempt) Working Conditions: Normal office environment. Periodic business travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: BS 09/2017 Additional Job Description This roll will support NNP firms nationally. Some travel required. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. Job ID: 53864 # Nationwide Des Moines IA

Processor- CL (Commercial Lines Processor)

Nationwide