Processing Assistant

The primary purpose of this position is to provide casework support to Rehabilitation Counselors in the Greensboro Unit office. The position serves as an Administrative Specialist aiding the Counselor and Casework Technician in covering five counties working indirectly/directly with adults and high school students who are deaf or hard of hearing, however some of the individuals may have physical, developmental disabilities and/or mental health disabilities.

The position also provides administrative support to Rehabilitation Counselors that supports the Guilford County public school system. Administrative support is also provided to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The job involves a variety of support functions to include, but not limited to, clerical and accounting tasks, receptionist duties, casework assistance, office operations and records management.

Job responsibilities include the following:

•  Process authorizations as directed and record invoices, file documents, follow up with vendors, and prepare routine and ad hoc reports as needed.

•  Serve as receptionist for the office, which requires daily contact with the public and answering the telephone.

•  Be one of the point of contacts for clients/potential clients and maintain knowledge of the services not only of DVR but other public agencies.

•  Interact with clients to obtain information at referral for the purpose of completing the initial application and/or providing services during the rehabilitation process.

•  Gather and compile additional information as identified by the counselor to aid in providing sufficient information for the counselors' assessment and eligibility determination.

•  Make follow-up phone calls to customers to remind of scheduled appointments & process and distribute incoming and outgoing mail.

•  Operate various office equipment - personal computer, printer, copy machine, fax machine, calculator, telephone, and other equipment as needed.

Selected applicant needs to have the means to travel as the job requires.

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for persons with disabilities through customer partnership and community leadership.

About NC Department of Health and Human Services:

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Please refer to the link below for additional information

 https://oshr.nc.gov/work-for-nc/how-do-i-get-job

• Knowledge or experience working with a team.

• Demonstrated experience performing routine office support functions.

• Demonstrated experience working with the public.

Management Preferences

•  Good Interpersonal skills

•  Knowledge and/or experience working with persons with disabilities.Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

OR

An equivalent combination of education and experience.The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Consideration for this vacancy, all applicants must complete an on-line application using this link, http://www.oshr.nc.gov/jobs/index.html.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.  To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at

 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517.