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Process Support Specialist

Expired Job

Storee Construction Co. Springfield , MO 65803

Posted 4 months ago

Storee Construction Co. is a family-owned company operating out of Springfield, Missouri since 1966. As one of the leading industrial contractors in the Midwest, Storee provides experience-tested solutions to complex manufacturing, distribution and commercial applications.
As a full service commercial and industrial construction company, Storee Construction Co. handles all aspects of commercial and industrial building requirements.
The full-time Process Support Specialist will assist with documentation, training and user support for custom SharePoint computer applications facilitating company processes and procedures. This position provides internal employee support for maximum user acceptance of new software.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Assists SharePoint and Project Administrator with assigned tasks to implement custom SharePoint software solutions.
Understands company processes and procedures and how those functions are becoming more automated through the implementation of custom SharePoint software.
Creates technically accurate software training instructions for specific groups of users based on how they will use the custom SharePoint software for their defined role within the company; updates and improves training instructions with corrections.
Becomes resident knowledge expert on companys custom SharePoint software and technology to effectively train and answer questions from non-technical users.
Trains users from all roles and technical skill levels within the company to ensure the custom SharePoint software is used with accuracy to facilitate positive and efficient adoption and use of the software implementation.
Collects and documents feedback, concerns and requests from non-technical users to improve training documentation and identify future possible service enhancements.
Acts as a liaison between user and technical support/SharePoint Administrator to explain and answer software and technology end-user questions and concerns; understands in which scenarios to route to the appropriate resolution resource team.
Accurately documents troubleshooting resolutions and setup instructions.
Provides onboarding, training, ongoing coaching, assistance and notification of software improvements to users ensuring efficient and proper use of company software programs and processes.
Participates in change management for custom SharePoint solutions which will require updated documentation and training on enhancements and corrections.
Assists with Help Desk to install, configure, monitor and troubleshoot end user workstation hardware, networked devices, mobile devices and software.
Performs analysis diagnosis, and resolution of technology programs over the phone, in person or remotely.
Receives and responds to incoming calls and emails regarding hardware and software problems.
Provides updates, status and completion information to manager and/or users, via voicemail, email or in-person communication.
Maintains hardware and software inventory, assignment and license information.
Follows policies and procedures of the company.
Performs other duties as be assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Effective training material preparation and presentation.
Develops thorough and accurate documentation for end-users.
Follows directions from a supervisor.
High level of attention to detail.
Interacts effectively and professionally with co-workers and management.
Comprehends and complies with posted rules and procedures.
Communicates effectively both in written format and oral format.
Critical and analytical thinking skills to generate and evaluate solutions; actively participate in problem solving.
Good interpersonal skills.
Ability to work independently and remain on task.
Strong team player with a can-do attitude.
Multi-tasks and establish priorities.
Ability to quickly assess and respectfully address non-technical users grasp of skills and train to each users strengths for a positive training experience.
Technical capacity.
Maintains organization in a changing environment.
EDUCATION and/or EXPERIENCE
Knowledge of desktop operating systems, mobile operating systems, and computer hardware.
Two years of customer and computer support work experience, including support and administration of Office 365, SharePoint, and Exchange Email.
Minimum of Associates Degree with a technical major required. Bachelors degree preferred.
Experience with technical writing and editing, including creating and updating technical training materials.
Experience working with a combination of technical and non-technical users.
Experience assisting with company-wide software implementation.

Skills:
SharePoint, Computer Support, Technical Writing
Permanent


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Process Support Specialist

Expired Job

Storee Construction Co.