*Primary Location: *715 NE 122nd St, Gainesville, FL, US
Division: *Cox Communications
Job Level: *Individual Contributor
Shift: *Day Job
Requisition Number: *217451_75429115
The Process Support Specialist
Cox Communities* is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their clients trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What Youll Do*
Processes MDU invoices and tracks annual budget in a timely manner
Coordinates nation-wide sales meetings for training, new product launches, etc., by securing meeting site and presentation materials/equipment. Gathers post-meeting survey feedback and compiles data for review by leadership to enhance future sales meetings
Assists in post-sale expediting and follow-up by ensuring contract information is properly entered into database, local government recordings have been filed, and tracking receipt of filing from local government entity
Works closely with field billing coordinators to ensure sold, installed and billed revenues have been properly processed and recommend areas for process improvement to improve productivity and accuracy
Works closely with the MDU sales team to maintain the operational infrastructure by troubleshooting issues and requests which includes billing and all other miscellaneous MDU ICOMS inquiries
Identifies areas for improvement and recommends solutions
Assists reporting resources to audit and troubleshoot database and report details to ensure accurate and detailed information is available to the Sales team and leadership
Serves as point of contact for MDU myAxis pages which serve as the strategic point of communication and tools for MDU. Ensures site contains relevant, up-to-date, and accurate information
Coordinates data collection from internal and external personnel, entering into standard and customized report formats, and generating reports, as requested
Consolidates and summarizes MDU sales operation information in a comprehensive manner and distributes on regular intervals
Supports maintenance, management and accuracy of MDU databases and tools, such as bulk contract billing and revenue share payments through auditing, data gathering, and reporting
Works closely with the MDU sales team to maintain the operational infrastructure supporting MDU training, troubleshooting issues and requests, and sales-related procedures, including product/service updates and knowledge sharing of research
Manages/coordinates national contracts and documents from property owners and management companies which includes, but is not limited to, creating template, sending template to client, obtaining internal signatures, store documents on myAxis, track and communicate status to team and potentially enter data into appropriate database
Assists with monitoring compliance with all MDU processes, such as, Bulk Wi-Fi, Exclusive use of the inside wire, etc
Acts as the primary point of contact and responsible party for complex, stand-alone processes that require specialized support such as In & On Program, Back-in-Bulks, Bulk Billing, Complementary accounts, Corporate Housing, etc
Provides customer level to support that helps achieve goals of reduced cycle time, minimal errors/defects/rework, maximum customer satisfaction and high levels of consistency and reliability. Improves processes such as reducing cycle time, reducing resources, reducing errors/defects/rework, improving customer satisfaction, improving consistency and reliability
May maintain dedicated e-mail boxes, web sites and other tools used to manage and track service requests, fulfill work orders, escalations, etc
Processes MDU invoices and tracks annual budget
May serve as liaison to vendors (Broadband Communities, NAA, NMHC, HBO, etc.) and marketing on sales promotions, strategies, and trends
Assists in the completion and generation of special projects such as budgets, strategic plans, client projects, and/or may lead projects as assigned under close to moderate supervision
Whats In It For You At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package (base salary + excellent commission plan rewarding strong performance), 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means youll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. Youll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
High school diploma, GED or relevant work experience
3 or more years of experience in an operational role in related field (i.e. Marketing, Sales or Sales Operations, etc.)
Strong knowledg for MS Office applications, particularly Access, Excel, Word, PowerPoint, Outlook; Working knowledge of Visio; Strong knowledge of ICOMS and OBIEE
Excellent communication (verbal and written), analytical, time management, organizational, confidentiality, and collaborative skills to work effectively with teams throughout organization
AS/AA or Technical Certification in related discipline strongly desired (i.e. Marketing, Business, etc.)
Experience in telecommunications industry desired
Join the Cox family of businesses and make your mark today!
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications Inc