Process Specialist, Risk Operations

The Risk Operation team's mission is to enable anyone anywhere to pay and be paid with confidence. The Risk Process Specialist is responsible for designing and scaling operational workflows related to fraud mitigation and customer support for enforcement appeals.

They partner with multiple teams to ensure our tools and methods are constantly improved to support new product launches and in response to the ever-changing fraud landscape. They provide insights relating to the customer experience for necessary product and process improvements so that we can reduce the impact of our risk systems on good customers.

Process Specialist, Risk Operations Responsibilities

• Become an expert in core risk infrastructure, tools, systems, and data

Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements

Collaborate with our Risk Operations team in determining fraud review and support requirements that allow products to scale

Develop project schedules based on the product requirements, technical challenges, tooling lead-times and business needs

Ensure project documents are complete, current, and available for staff and leadership review

Create and maintain documentation of all workflows and processes owned by the team

Partner with Product, Engineering, Research, and Operations teams to solve problems at scale

Minimum Qualifications

• 2+ years of experience working in an operations environment
  2+ years of experience working on a trust or safety related team

Preferred Qualifications

• 4+ years of experience working in an operations environment
  3+ years of experience working on a trust or safety related team

Experience in process flow / user journey mapping

XFN project and communication coordination

Training development and delivery

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

$34.62/hour to $109,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.