Process Specialist Lead (Spanish/English)

Cognizant Technology Solutions Austin , TX 78719

Posted 5 months ago

Process Overview

As a Process Specialist, our team members work on the worlds most loved social media website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our client. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our client's requirements. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.

Role and Responsibilities

Should be a quick learner, adaptable to earn new process and get accustomed to changing policies of the business including quality

Identify process efficiencies and continue to improve

Be a team player by providing required inputs on time to enable the team to process the task efficiently

Supports supervisor with any business requests and any reporting requirements as and when necessary

Responsible for keeping commitments in a timely manner and resolving issues promptly

Accountable for customer satisfaction and providing high quality service

Provide full support on new businesses integration as assigned from time to time

Prepare, maintain and circulate Daily Status Report and Daily Handover Reports within the operation

Provide effective on the job training to the newcomers on all the accounting tasks assigned to them

Follow organization and client level compliance policies at all times


Bachelor's Degree desirable

Prior experience in data analysis, working for Social Media clients

Good IT skills including MS Office

Exceptional SPANISH & ENGLISH communication skills

Technical Skills

SNoPrimary SkillProficiency Level *Rqrd./Dsrd.1GE-SRTPPL1Required

  • Proficiency Legends

Proficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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Process Specialist Lead (Spanish/English)

Cognizant Technology Solutions