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Commerce Operations is a rapidly growing team within our Global Operations function. Its mission is to build and deliver operations to provide the integrity, experience, and support for Commerce users across the Facebook Family of Apps.
We're growing this team to develop new operational capabilities to support Facebook's growing Commerce products, and are looking for people with both the passion and ability to build new operational teams, processes and programs which focus on supporting the customer experience. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps.
Process Specialist, Commerce Enforcement Responsibilities
Build and maintain workflow processes in response to evolving adversarial behaviors, regulatory/policy changes and product iterations
Investigate & define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Drive internal and external process improvements, consulting with cross-functional teams to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged
Partner with Data Science, Product, Engineering and Operations teams to establish processes for core workflows at scale
Become the go-to partner for vendor management and scaled operations teams to understand workflow, process, and tooling needs across varied review types, formats, and priorities
Proficient at designing, optimizing and scaling complex and ambiguous processes
Experience manipulating large data sets in SQL or equivalent and drawing actionable insights from data
Experience communicating with a variety of audiences
Critical thinking and problem-solving experience
Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
Experience in the business analysis of processes, metrics, workflows, or operations
Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau)
About the Facebook company
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
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