Process Re-Engineering Analyst

• Partner with business owners, subject matter experts, and key stakeholders to understand, document, and implement effective business processes that meet/exceed the desired business outcomes.
• Identify and support enhancements to our systems and internal process standards/practices leveraging RPA, AI, machine learning, data & analytics that will drive scalability and speed and improve overall quality service delivery for our organization.
• Support delivery of multiple robotics process automation (RPA) initiatives across the credit union; manage program deliverables while maintaining adherence to governance and change management process.
• Identify and support enhancements to our systems and internal process standards/practices leveraging RPA, AI, machine learning, data & analytics that will drive scalability and speed and improve overall quality service delivery for our organization.
• Support and manage all phases of the RPA project lifecycle, including design, development, testing, deployment, and retirement. Track process with established best practice Agile Lifecycle Management tools.
• Responsible for detailed analysis, use case definition, business requirements gathering, and user test case creation to provide an end- to-end overview of the proposed business processes.
• Capture current-state process workflows, develop process automation requirements, and design robotic process automation solutions, architecture, and logic.
• Collaborate with information technology security to ensure the highest product security standards are met.
• Create clear technical documentation of automation solutions for RPA developers to implement.
• Design and deliver proof-of-concept automation solutions to demonstrate the viability of automation in client environments.
• Support RPA developers with development activities and assist with troubleshooting and resolving development/production issues.
• Manage and support testing (unit, integration, performance, acceptance) using standard tools and following established processes and guidelines and manage sign-off of automated solutions with business stakeholders and the RPA developers.
• Work with business stakeholders to understand the productivity impact of the automation by calculating and creating reporting to document and communicate the outcomes as a result of automations.
• Contribute to the RPA development best practices. Develop and document best practices for operating software robots.
• Deliver demos, technical writing and support for new/existing business and technical teams.
• Provide knowledge transfer/support/assistance to application development and support teams.
• Create and deliver high quality business presentations to key stakeholders, and management as necessary. Includes proactive participation in Program Iteration planning sessions.
• Work effectively with Product Managers, Business Analysts, and members of cross-functional teams including technology resources to overcome obstacles, and gain alignment to move forward.
• May oversee work progress of contract developers.
• Other duties as assigned.

Requirements

• Bachelor's degree (B.A. or B.S.) from a four- year college or university is required.
• At least three years demonstrated experience with process engineering or process analysis, with at least two years experience applying this to robotic process automation.
• At least three years experience in financial services operations, lending, or deposit product management is required.
• Strong experience with projects using automation and robotic tools (e.g. Automation Anywhere, UI Path, BluePrism, Pega, or similar).
• Demonstrated experience in methods for business process improvement and process reengineering (e.g. Kaizen, Six Sigma, Lean) including process mapping, journey mapping, and value stream mapping.
• Demonstrated experience with Agile Lifecycle Management tools (e.g. Target Process, Jira, or similar).
• Mastery in MS Office package, especially Excel, Word and PowerPoint.
• Experience with some or all of the following programming languages is preferred:
• C# and/or Java, html, css
• Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
• Scripting languages (e.g., python, perl, powershell, bash, vbs, etc.)
• Possesses strong critical thinking skills. Ability to creatively identify opportunities for process improvements.
• Be independent and self-driven. Ability to demonstrate solid judgment, problem solving, and independent decision-making skills.
• Has knowledge of best practices for robotic process automation and the ability to influence the adoption of best practices.
• Ability to apply knowledge and experience to document and implement solutions in partnership with subject matter experts, business owners, and key stakeholders.
• Excellent written and verbal communication skills- ability to communicate at all levels.
• Experienced in facing adversity and navigating through stressful situations to achieve resolution.
• A proven track record of demonstrating innovation and change management/re-engineering.
• Has knowledge of best practices for robotic process automation and the ability to influence the adoption of best practices.
• Effectively collaborates with others to achieve organizational goals.
• Advanced planning and organizing skills to deliver workload in timely manner.