Process Manager, ATM Horizontal Support

Capital One Richmond , VA 23234

Posted 2 weeks ago

Knolls 5 (12022), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Manager, ATM Horizontal Support

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

More specifically, our ATM Kiosk Channel is looking for an exceptional Process / Project Manager who will drive collaboration between Product, Operations, and Engineering teams to deliver new features in a well-managed change well framework. You will drive process and operations innovation, execution, and monitoring for the ATM team. You will create and modify processes by collaborating with smart and passionate leaders to influence results that have a direct impact on customer experience. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure flawless execution. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process management and improvement. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization often informing senior leaders and influencing decentralized or remote teams. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering complex initiatives.

General Responsibilities:

  • Collaborate with our Product team and supporting horizontal partners to enable our strategic outcomes through well-managed processes

  • Creating and validating processes

  • Designing and producing metrics used to measure efficiency and effectiveness

  • Drive process improvements aligned with desired customer outcomes while taking advantage of emerging technology capabilities

  • Analyzing, identifying, and correcting data issues with systems used or owned by a department

  • Providing subject matter expertise on processes when representing the department in projects and other meetings

  • Support risk management activities including issue identification/resolution, process risk assessments, and control design/testing

  • Establish and maintain process artifacts to meet the needs of value chain partners like intent owners, customer service agents, and risk office stakeholders

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 2 years of experience in Process management or Project management

  • At least 2 years of experience in Relationship management

Preferred Qualifications:

  • Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems

  • 5+ years of experience in Process management

  • 5+ years of experience in Project management

  • 5+ years of experience in Complex problem solving

  • 5+ years of experience in Relationship management

  • Lean certification or Six Sigma certification

  • SAFe or related agile methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Process Manager, ATM Horizontal Support

Capital One