Process Lead, SCS

DESCRIPTION

Amazon's Transportation Operations team is seeking a highly skilled and motivated Transportation Lead Specialist to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you'll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Key job responsibilities

• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).

• Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.

• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.

• Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.

• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

• Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.

• Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.

• Develop performance metrics to assist with driving business results.

• Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.

• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

Calls will be monitored and recorded for training and compliance purposes.

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA

BASIC QUALIFICATIONS

• High school or equivalent diploma

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience managing large data sets and utilizing to drive performance and process improvements

PREFERRED QUALIFICATIONS

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

• 1+ years of management experience

• Bachelor's degree

• Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.