Process Improvement Manager

Scope of Work The City of Midland is seeking a dynamic and experienced Process Improvement Manager to lead and manage the creation, implementation, and continuous improvement of processes across all city departments. This role will involve designing and managing surveys for both internal and external services, identifying areas for process improvement, and implementing solutions that enhance efficiency and service delivery for staff and citizens.

The ideal candidate will have a strong background in business administration and a passion for public service. Working with the City of Midland as a Process Improvement Manager provides an avenue to directly impact the community daily. This role is intrinsic to our mission of providing top-level service to our residents and continuously improving our organizational performance.

Subsequent areas of interest or lateral movement within the governmental system may involve roles of strategic planning, project management, and community outreach initiatives. Apply today to be part of a progressive and dynamic team This role not only leverages your superior analytical skills but also provides the opportunity to improve and impact the city's operations and services. If you have been seeking a position that combines your passion for analysis with your desire to make a meaningful difference, this may be the perfect role for you.

Consider looking into areas like performance metrics, continuous improvement methodologies, and customer service strategies for further enhancement of your skills and role's effectiveness in organizational performance. Essential Job Duties Design, develop, and manage surveys to assess the efficiency and effectiveness of internal and external services. Analyze survey data to identify trends, areas for improvement, and opportunities for enhancing service delivery.

Collaborate with city departments to understand current processes and identify areas for improvement. Develop and implement process improvement strategies that increase efficiency, reduce costs, and improve service quality. Monitor and evaluate the effectiveness of implemented process improvements and make adjustments as needed.

Provide training and support to staff on new processes and improvements. Prepare reports and presentations on process improvement initiatives and outcomes for senior city staff and other stakeholders. Foster a culture of continuous improvement within the organization.

Stay up-to-date with best practices and trends in process improvement and public administration. Required Qualifications Master of Business Administration (MBA) or a similarly related field is required. Lean Six Sigma Black Belt certification is required.

Proven experience in process improvement, project management, or a related field. Strong analytical skills and experience with data analysis and survey management. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Proficient in using process improvement tools and methodologies such as Lean, Six Sigma, etc. Strong organizational skills and attention to detail. Ability to manage multiple projects and priorities simultaneously. Experience in a public sector or municipal government environment is preferred.