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PROCESS IMPROVEMENT ENGINEER
The Process Improvement Engineer is responsible for managing the companys overall coordination, implementation, execution, control and completion of various operational processes, systems and functions; ensuring consistency with company strategy, commitments, compliance, goals, and customer expectations.
The ideal candidate for this position is a team player and a motivated problem-solver with an inquiring mind who can produce high-quality work under pressure.
Duties and Responsibilities
Monitor and improve the efficiency of operational processes through observation and measurement, as well as by collecting and interpreting data from other technical and organizational personnel.
Assume responsibility for ongoing performance of processes in addition to holding people accountable for the execution of processes.
Analyze customer complaints and Quality reports in order to implement preventive and corrective actions.
Design automated tests, diagnostic protocols, and drive enhancements to existing processes to improve yield, quality, and performance.
Conduct and/or participate in team meetings to improve company processes and increase efficiency and accuracy.
Create and maintain process guidelines and work instructions.
Act as a liaison between internal work groups, ensuring that additions and changes properly address the requirements of all parties throughout the organization.
May be required to supervise, train and develop new/existing hourly team members in areas such as safety, quality, delivery, and costing.
Coordinate introduction of process changes to the organization.
Manage and administrate the organization Professional Services Automation engine.
Continue to develop and manage the organization's Quality Management System.
Collaborate with developers in the management and publication of processes and standards on the organization's intranet.
All other duties assigned.
Requirements and Qualifications
Bachelors Degree in Process Engineering or related sub-field from an accredited university
Minimum of 2 years of applicable experience in a related field
Experience in managing and deploying ISO related standards and practices
Experience using Six Sigma and Lean methodology is plus
Strong interpersonal skills
Excellent written and verbal communication skills
Ability to work well independently and with a team
Proficiency with computer and information technology
Specialized industry-specific training strongly preferred
This position has no supervisory responsibilities.
Minimal travel is required. Travel may be required for additional training and certifications.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Prime Communications, Inc