Process Improvement Coordinator

Cfcu Ithaca , NY 14850

Posted 2 months ago



CFCU Community Credit Union (CFCU) is seeking a passionate and change driven Process Improvement Coordinator who will report to AVP of Project Management. The Process Improvement Coordinator will enhance organizational effectiveness through process consultation, action learning, coaching, project management, succession planning, change management, leadership development, problem solving, and education. This position is responsible for leading, deploying and implementing Lean Sigma principles within CFCU Community Credit Union. This individual must possess the ability to communicate effectively with all levels of the organization and a high level of self-motivation to complete a diverse set of tasks independently.


& Responsibilities:

  • Assist in driving process of continuous improvement; focusing on increasing customer satisfaction, reducing waste, increasing efficiency and eliminating variation in processes within operations.

  • Work with perspective and existing application users to identify process and organizational challenges that translate into improvement opportunities.

  • Design and utilize dashboards and performance indicator reports to monitor key critical quality measurements and operational goals.

  • Monitor and track each project to ensure that projects are being completed, find the most efficient solution to each request, and gather feedback from internal clients to evaluate the projects after completion.

  • Serve as a process improvement expert providing guidance, direction and training of key staff members to support an active and ongoing process improvement program.

  • Participate in documenting project scope (objectives, deliverables, critical success factors, assumptions, cross functional considerations, and resource requirements), prioritization, cost/benefit analysis, potential risk, and feasibility.

  • Responsible for compliance with all Federal regulations including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

  • Use Six Sigma, Lean, Workout and other tools and methodologies to achieve process improvement.

  • Lead by example and mentor others to help create and enable a culture of continuous improvement.

  • Promote professional management and staff accountability for improvement in quality, efficiency, productivity and consistency of all programs and services.

  • Perform other duties and aids in other areas, as needed.

Desired Skills & Experience:

  • Three to five years of experience in process improvement and project management.

  • Experience and skill using Lean philosophies, tools, and techniques.

  • History of managing projects with tight timelines and working collaboratively with cross-functional teams.

  • Proven experience working across departments and generating buy-in both from executive leaders as well as, from front line employees.

  • Demonstrated background of creating and driving process management.

  • Change management experience.

  • Motivated self-starter; comfortable working in a schedule-driven team environment. Must possess exceptional analytical, critical thinking, problem solving, and organization skills with proven attention to detail.

  • Proficiency in Microsoft Office and data entry.

  • Certification in Process Improvement Methodology, such as Six Sigma (Green or Black Belt), Lean, or TQM (Total Quality Management) is preferred.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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Process Improvement Coordinator