Process Engineer - Process Excellence

Presbyterian Healthcare Services Albuquerque , NM 87102

Posted 4 months ago

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

Job Description

Type of Opportunity: Full Time

FTE: 1.000000

Exempt: Yes

Work Schedule: Days

Location: Presbyterian Hospital



  • Bachelor Degree

Other information:

SKILLS: Bachelors degree in nursing, engineering, business, or related field required.

  • Minimum of five years relevant experience. Three years quality improvement experience preferred.

  • Project management, team leading and facilitation skills required. Candidates must possess a high level of energy as well as a strong commitment to excellence and process improvement.

  • The ability to demonstrate critical thinking and ethical behaviors is required. Self-motivation, ability to communicate / teach, and professional attitudes are essential.

  • PC software skills in word processing (Word), spreadsheet (Excel), and presentations (Power Point) are essential. Additional computer skills in database, statistical process control applications, decision support systems, comparative and benchmarking skills, process mapping (Visio), and project management (Microsoft Project Manager) preferred.

  • Complete Presbyterian quality training, or ASME Lean Bronze, or ASQ Green Belt certification within 18 months of employment."


Process Engineer may be responsible for data collection, analysis, planning, development, implementation, evaluation, maintenance of quality and process initiatives that promote PHS clinical strategies. Provides leadership and support in continuous quality improvement activities and measurement. Responsible for identifying appropriate solutions for business and process issues in a timely manner and is actively involved in process redesign and re-engineering. The Quality Clinical Manager is responsible for leading and/or participating in cross functional teams; facilitating the process to ensure project goals are met at project completion.


  • Provides leadership and assures continual performance improvement in process and quality improvement activities while furthering the vision, values and strategies of PHS, .

  • May serve as subject matter expert for performance measures, benchmarking and best practice, and certification requirements

  • May be Responsible for concurrent and/or retrospective review, data abstraction, analysis, identification of critical issues, process improvement support, required education, and assisting with measurement of performance metrics.

  • Facilitates integrated Quality Management through collaboration with Presbyterian leaders, management, providers, and clinical staff; identifying and resolving conflicts between people, systems, and procedures limiting performance.

  • Serves as resource regarding quality theory and practice, and recommends process modifications and practice changes to improve efficiency, effectiveness, and reliability of clinical processes and systems.

  • Leads and/or supports process improvement projects utilizing appropriate quality, process improvement, and project management tools

  • Utilizes principles of quality improvement to improve efficiency, quality and overall performance of clinical initiatives, providing direction in achieving and sustaining the highest standards of performance for the assigned service line clinical outcomes.

  • Demonstrates ability to prioritize multiple projects, meet project deadlines, and manage multiple customer relationships using workplans, timelines, and project measures for all projects.

  • Promotes PHS system-wide strategies and compliance with PHS policies and standards, adopted accreditation standards and federal / state regulator requirements.

  • Utilize the principals of lean to radically improve efficiency, quality, and the overall performance of processes.

  • Be able to identify and resolve conflicts between people, as well as current systems and procedures limiting performance.

  • Improve systems and procedures to provide flexibility and eliminate waste in all material flow and productivity.


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries

  • Full medical, dental and vision insurance

  • Flexible spending accounts (FSAs)

  • Free wellness programs

  • Paid time off (PTO)

  • Retirement plans, including matching employer contributions

  • Continuing education and career development opportunities

  • Life insurance and short/long term disability programs

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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Process Engineer - Process Excellence

Presbyterian Healthcare Services