Process Engineer Operational Excellence

Bank Of America Corporation Pennington , NJ 08534

Posted 5 days ago

Job Description:

Operational Excellence Process Engineer and Transformation Strategist helps senior executives and process owners develop operational strategies, structure effective operating models, reinvent and transformbusiness processes with the objective to improve efficiency, customer experience and employee engagement while maintaining and reducing unit costs.

Responsibilities:

  • Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma

  • Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers

  • Interacts with Senior leaders, Horizontal Process Champions (HPC) to architect and influence operational design

  • Communicates and negotiates vertically and horizontally to align design objectives

  • Assists/facilitates and develops workshop and co-creation sessions with HPC and extended teams

  • Use process engineering, design thinking, agile approaches to enable HPC to produce recommended solutions

  • Structure innovative and creative approaches to brainstorm ideas and design solutions

  • Excellent project management skills, including ability to prioritize work and meet deadlines

  • Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes

Required skills:

  • 7+ plus years in one or more of the following areas: business process design, operations modeling, business/operational/organizational/technology strategy formulation, product development experience

  • Excellent written & verbal communications

  • Proven experience in the domain of consulting/advisory is an advantage

  • Experience in analysis of information and data

  • Logical and systematic approach to solving unstructured problems

  • Proven facilitation and meeting management skills

Preferred Skills:

  • Experience with complex project/program management

  • Experience with business or technology strategy development

  • Strong experience with business and technology operational process definition and optimization

  • Design Thinking and Agile methodology, Lean familiarity

  • Proven ability to clearly articulate complex issues and findings to key stakeholders

Enterprise Role Overview

Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.

Posting Date: 11/15/2018

Location: Jersey City, NJ, 101 HUDSON ST (NJ2101), Pennington, NJ, HOPEWELL BLDG. 2, 1200 AMERICAN BLVD, Charlotte, NC, BANK OF AMERICA CORPORATE CENTER, 100 N TRYON ST, - United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


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Process Engineer Operational Excellence

Bank Of America Corporation