Purpose of Job
We are currently seeking a talented Process Engineer Lead for the San Antonio Home Office II/III or 100% work environment available.
Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Process Excellence (PX) strategy within a CoSA or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
Leads Process Improvement projects that deliver measurable business results.
Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
Serves as a technical leader in the deployment of Process Excellence through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
Trains, coaches, and mentors team members on best practices regarding Process Improvement tools, methodologies, and team leadership.
Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated and benefits are validated.
8+ years of professional business experience with 4 years of process improvement work experience.
Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry.
Expert-level ability to influence and affect change at all levels of the organization.
Solid track record in leading cross-functional teams and projects and successfully delivering results.
Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance) OR demonstrated completion of 3 Lean/Six Sigma projects.
Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Prior experience working with Financial Institutions, Financial Services or other regulated industries.
Black Belt Certification or Master Black Belt Certification.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.
Last day for internal candidates to apply to the opening is 10/08/20 by 11:59 pm CST time.
United Services Automobile Association (Usaa)