Process Engineer 3 - Csbb Business Process Management BPM

Wells Fargo Atlanta , GA 30301

Posted 1 week ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.

We are seeking an experienced Process Engineer professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Consumer and Small Business Banking group. Process Engineers work with the Business Group or Enterprise Function regarding process definition required practices, tool access, taxonomy, and support and information. They would also work with process owners to assist them in defining new processes, decomposing existing processes as well as recommending merges of existing processes.

Process Improvement

  • Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment

  • Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact

  • Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates

  • Establishes standards for measuring performance against process requirements

  • Including the developing metrics that provide data for process management indicators for future improvement opportunities
  • Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results

  • May include the direct management of process analysts and consultants

  • The sharing of lessons learned and best practices with others throughout the organization when appropriate

Partner & Collaborate

  • Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services

  • Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc

  • Assists the development of our enterprise Operational and Process Excellence Curriculum and Training Materials

  • Provides assistance and leadership of our enterprise process improvement professional support services

  • Including the identification and managing of resources, including cross-entity members, to successfully execute projects
  • Provides consultation on the use of reengineering techniques to improve process performance and product quality

  • Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate

  • Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence

  • Provide thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement

  • Role will require moderate domestic business travel

Coaching

  • Provide coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques

  • May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring

  • Provide coaching and mentoring for PEA1 and PE1

Required Qualifications

  • 10+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)

Desired Qualifications

  • Financial services industry experience

  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment

  • Ability to manage complex projects in a large enterprise environment

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Highly refined and professional verbal and written communications

  • Strong analytical skills with high attention to detail and accuracy

  • Strong collaboration and partnering skills

  • BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics

  • Change Management skills such as Prosci/ADKAR

  • Knowledge and understanding of Rapid Process Automation software such as Blue Prism

  • Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx

  • Knowledge and understanding of Statistical Analysis software such as Minitab

  • Facilitation skills such as Helix

  • LEAN/Six Sigma certification or Wells Fargo business process management endorsement

Other Desired Qualifications

  • Experience in Business Process Modeling Notation (BPMN) software such as iGrafx

  • Experience building and updating Business Process Models

  • Experience in Six Sigma, Lean and/or Project Management

  • Familiar with Process Architecture in a large Financial organization

  • Familiar with Agile tools like JIRA, CA Rally

  • Experience in Business Process Management practices

  • Understanding of reference architecture / taxonomies (e.g. ITIL, APQC-PCF, CoBiT)

  • Experience with enterprise capabilities & processes

  • Experience in object-oriented modeling & process decomposition

Job Expectations

  • Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CO-Denver: Min: $93,800 Mid: $134,000

AZ-PHX-Central Phoenix: Min: $93,800 Mid: $134,000

IA-West Des Moines: Min: $93,800 Mid: $134,000

MN-Minneapolis: Min: $93,800 Mid: $134,000

TX-DAL-Downtown Dallas: Min: $93,800 Mid: $134,000

OR-Portland: Min: $93,800 Mid: $134,000

UT-Salt Lake City: Min: $93,800 Mid: $134,000

GA-Atlanta: Min: $93,800 Mid: $134,000

TX-San Antonio: Min: $93,800 Mid: $134,000

NC-Raleigh: Min: $93,800 Mid: $134,000

NC-Charlotte: Min: $93,800 Mid: $134,000

MO-Saint Louis: Min: $93,800 Mid: $134,000

Street Address

CO-Denver: 1700 Lincoln St

  • Denver, CO

AZ-PHX-Central Phoenix: 100 W Washington St

  • Phoenix, AZ

IA-West Des Moines: 7001 Westown Pkwy

  • West Des Moines, IA

MN-Minneapolis: 2701 Wells Fargo Way

  • Minneapolis, MN

TX-DAL-Downtown Dallas: 1445 Ross Ave

  • Dallas, TX

OR-Portland: 350 Sw Jefferson

  • Portland, OR

UT-Salt Lake City: 299 S Main St

  • Salt Lake City, UT

GA-Atlanta: 3579 Atlanta Ave

  • Atlanta, GA

TX-San Antonio: 4101 Wiseman Blvd

  • San Antonio, TX

NC-Raleigh: 1100 Corporate Center Dr

  • Raleigh, NC

NC-Charlotte: 301 S Tryon St

  • Charlotte, NC

MO-Saint Louis: 1 N Jefferson Ave

  • Saint Louis, MO

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Process Engineer 3 - Csbb Business Process Management BPM

Wells Fargo