Process Design Consultant II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Become a member of the team transforming the way Bank of America delivers commercial credit. This role is part of the Enterprise Credit Analytics and Transformation Strategy (ECATS) team with a focus on designing credit processes and platforms to enable onboarding to target state platforms and tools. The Process Design Consultant partners with business subject matter experts, Product Owners/Managers, Change Management, and Technology to perform current state assessments, business requirements gathering, and target state design.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits

• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Skills:

• Reporting

• Continuous Improvement

• Process Design

• Process Simplification

• Change Management

• Program Management

• Process Performance Measurement

• Business Process Analysis

• Critical Thinking

• Strategic Thinking

• Scenario Planning and Analysis

• Process Effectiveness

• Conflict Management

• Decision Making

Required Qualifications:

• 5+ years experience in Financial Services industry

• Experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role

• Interest in learning new platforms and technologies

Desired Qualifications:

• Proficient in Excel, PowerPoint, and Visio

• Familiarity with Agile software development process

• 10+ years experience in Financial Services Industry

• Understanding of Commercial Credit platforms and processes

• Experience leading Transformation / Change initiatives and influencing stakeholders

Shift:

1st shift (United States of America)

Hours Per Week:

40