The Process and Quality Engineer develops, implements, and maintains IEM's quality management system (QMS); ensures IEM's QMS aligns with the current ISO 9001 standard; and ensures that quality procedures and policies are coordinated and fully implemented throughout the organization.
Develop, document, and implement the QMS, including standard operating processes and procedures that align to the current ISO 9001 standard. Improve the quality of IEM services by use of a continuous improvement model. Assure conformance to specification and minimize variability.
Establish and maintain QMS documentation (including without limitation quality manuals, document controls, specifications, non-conformance records, corrective and preventive action documentation, customer complaint records, internal audit records, and all other QMS documentation.
Maintain and update overall quality specifications and standards.
Drive implementation of quality control plans.
Develop key performance indicator tracking and reporting for continuous improvement related to quality.
In conjunction with management, investigate customer quality complaints and report findings. Participate in root cause and corrective actions as required.
Assist in the review of the QMS and the formulation of new or revised procedures to effect improvement, reduce cost, and enhance efficiency on an organization-wide basis.
Coordinate and manage internal and external audits of the QMS to ensure the quality system remains effective, capable, and compliant with requirements and ISO standards.
Bachelor's degree in technical field required.
Minimum of five (5) years of experience in quality assurance.
Experience with and strong working knowledge of ISO 9001 quality management systems, including system implementation, process development, and audits.
Experience in service-based industries highly preferred.
Ability to travel for business required.
Strong working knowledge of the ISO 9001 standard and its implementation.
Strong process and procedure development skills.
Experience in documentation and training manuals.
Meticulous attention to detail.
Exceptional written and verbal communication skills.
Demonstrated proficiency of Microsoft Outlook, Word, Excel, PowerPoint, and Access.
Strong interpersonal and relationship-building skills.
Exceptional analytical, critical thinking, and problem-solving skills.
Ability to collaborate and function in fast-paced, dynamic work environment.
Ability to manage multiple, concurrent long- and short-term tasks and prioritize tasks based on competing demands.
IEM is an Equal Opportunity Employer including Vets and Disabled
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.