Process Analyst

Description

Hennepin County Human Resources is seeking a Process Analyst to assist project managers to define, analyze, develop and document functional and technical specifications to improve workflow/processes, build metrics reports for decision making, and use software to create visuals of various processes, standard operating procedures, and process maps.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Hours are Monday through Friday, 8 a.m.

• 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:

This is a full time, benefit-earning position.

This position is internally classified as a Planning Analyst

• Process Analyst.

Click here to view the job classification specification.

In this position, you will:

• Facilitate, elicit, and develop standard procedures with stakeholders.

• Create visuals of process and job flows.

• Manage project artifacts in planning, analysis, design, organization, implementation and supporting solutions.

• Communicate effectively with technical and non-technical teams, collaborate with different functions of departments, gather feedback, problem solve, and communicate results to stakeholders.

• Work with staff at all levels of the organization.

• Conduct gap analysis and drill down questioning (5 whys) resulting in process improvement.

Need to have:

• One of the following:

• Bachelor's degree in business administration, public administration; research methods, statistics; behavioral/social science; public health; computer science/MIS or management science; urban/city planning, or a field appropriate to the area of specialization.

• Bachelor's degree in any field and a minimum of two courses in research methods, analysis, statistics, project management, planning or evaluation and one year or more of relevant planning analyst experience.

Nice to have:

• LEAN or Six Sigma training.

• Experience:

• Managing project artifacts in planning, analysis, design, organization, implementation and supporting solutions.

• Creating visuals of process and job flows.

• Facilitating, eliciting, and developing standard procedures with stakeholders.

• Communicating with technical and non-technical teams, collaborating with different functions of departments, gathering feedback, problem solving, and communicating concisely and clearly on subject matters on all levels.

• Working with various levels of staff within an organization.

• With Drilldown questioning (5 whys) and/or Gap analysis.

Ability to:

• Creatively problem solve when confronted with obstacles.

• Interpret data and information.

• Deal with change and ambiguity.

• Work independently and as part of a team.

• Plan, organize and prioritize high quality work while multi-tasking complex tasks.

About the department:

In Human Resources, we make it our mission to provide an employee experience that attracts and retains the best talent to serve our residents. HR programs and services are instrumental in realizing the county's stated organizational value: "Continuous development and engagement of our workforce to reflect innovation, creativity, and diversity in planning for the future."

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at bridge.hennepin.us/eligibility (select Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill future limited duration and regular vacancies.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates will be required to complete a background check.

If you have any questions, please contact:

Majestanina Vang

Majestanina.Vang@hennepin.us

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Hours are Monday through Friday, 8 a.m.

• 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.

Are you willing and able to accept these requirements?

• Yes

• No

02

In which of the following area(s) have you received a bachelor's degree or higher? Check all that apply.

• Business administration

• Public administration/public policy

• Urban/city planning

• Research methods/statistics

• Management science

• Behavioral/social science

• Public health

• Computer science/MIS

• Other field appropriate to the area of specialization

• None of the above

03

For each of your completed degrees, state the level(s) (bachelor's, master's, etc.) and the academic major(s). If you do not have a degree, type "None" in the space provided.

04

In which of the following subjects have you completed at least two courses? Check all that apply.

• Analysis

• Evaluation

• Project management

• Research methods

• Statistics

• None of the above

05

List the courses and dates you have completed in the subject(s) you selected above. If you have not completed any relevant courses, type "None" in the space provided.

06

Have you completed LEAN or Six Sigma training?

• Yes

• No

07

List the LEAN, Six Sigma, or comparable training you have completed. If you have not completed any relevant training, type "None" in the space provided.

08

How many full-time equivalent years of managing project artifacts in planning, analysis, design, organization, implementation and supporting solutions do you have?

• I do not have this experience

• Less than 1 year

• 1 year or more

09

Describe your relevant experience managing project artifacts in planning, analysis, design, organization, implementation and supporting solutions, referencing jobs listed in your application/resume. If you do not have this experience, type "None" in the space provided.

10

How many full-time equivalent years of experience do you have creating visuals of process and job flows?

• I do not have this experience

• Less than 1 year

• 1 year or more

11

Describe your experience creating visuals of process and job flows, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

12

Do you have experience communicating with technical and non-technical teams, collaborating with different functions of departments, gathering feedback, problem solving, and communicating concisely and clearly on subject matters on all levels?

• Yes

• No

13

Describe your experience communicating with technical and non-technical teams, collaborating with different functions of departments, gathering feedback, problem solving, and communicating concisely and clearly on subject matters on all levels, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.

14

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

15

For the recruitment source selected above, please provide the specific name of the person, website or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs