Process Analyst - Gas Operations

Requisition: 78156

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 88,400 - $ 140,000

Incentive: PIP 10%

Work Location Category: Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Appliance Service is transforming their business capabilities utilizing latest technology applications. In order to align all technology needs, Appliance Service is seeking a dynamic personality to support current program support managers with enabling various technology solutions. Appliance Service Business would like this person to be part of a team that improves customer perception of PSE&G Appliance Service Business by making it easy for customers to do business with us and support improvement enabled by various technologies including CRM, Salesforce, Web and other digital platforms along with operational performance.

Job Responsibilities

• • Act as the subject matter expert on technology projects that span the systems used by Appliance Service Business, helping keep projects on track through all milestones starting from business requirements to testing, implementation, and monitoring.

• Represent Timely resolution of system defects and in the development of business requirements for enhancements.

• Oversee enhancements through all milestones to implementation and monitoring.

• Provide assistance to managers and Technical Project Coordinators in project related activities.

• Assist in on going improvements of the digital project enhancements as per emerging technologies and project management techniques.

• Knowledge of IT concepts and project management methodologies inclusive of developing and implement project plans, defining project scope, goals, deliverables and needed resources for a successful project journey and implementation.

• Support in conducting internal meetings with stakeholders and consultants to coordinate project efforts.

• Assist with customer feedback data collection and research to incorporate in subsequent project releases once analyzed.

• Communicate effectively and proactively with clients to resolve issues, provide updates, and answer questions.

• Monitor and maintain the project communication plan and process.

• Provide Change Management and support for internal clients to improve their use of systems and to assist business in using self-service.

• Use available data sources, such as survey results, system queries, Google analytics, monitoring and observation, reported system defects, BW reports, Crystal Reports, and benchmark data, to analyze system activity and performance and identify gaps and improvement opportunities.

• Assess the potential value of proposed enhancements for improved prioritization according to business benefits.

• Partner with Business Systems, IT, and Process Owners to seek and identify new information technology products, tools, and processes to deliver business solutions that support the business.

• Ability to organize and coordinate the work efforts related to project management activities

Job Specific Qualifications

Required

• BS degree in Business, Project Management, Computer Science, IT or equivalent.

• 5 years of experience Project Management experience in a full life cycle web or ERP implementations focused on supporting customers, sales, and operations

• Experience in IT Project Management methodologies and tools (PMI, CMMI, SDLC, Agile, Lean Six Sigma, etc.) Excellent communication skills (oral and written)

• Proficiency with Microsoft Office (SharePoint, PowerPoint, Excel & MS Word)

• Commitment to process improvement and attention to detail

• Combination of business acumen with Technology expertise to drive on how process, technology and data can address opportunities.

• Knowledge of utilizing systems and tools (e.g. SAP, SAP - Business Warehouse, Crystal reports, Salesforce, SharePoint, Microsoft BI, SQL, AWS...).

• Ability to build and maintain effective partnerships within and across organizations.

• Demonstrated ability to view all decisions from the perspective of our customers, and keep the customer's experience at the center of any approach.

• Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Desired:

• PMP or CSM certification

• Knowledge of PSEG's WorryFree programs and offers

Minimum Years of Experience

5 years of experience

Education

Bachelors

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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Nearest Secondary Market: New York City

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