Proactive Systems/Network Engineer

Dkbinnovative Frisco , TX 75034

Posted 2 weeks ago

The Proactive Systems/Network Engineer works with and ahead of the service desk to proactively implement and maintain comprehensive best practice assessments using an RSC (risk, security, & compliance) management toolset for all client systems. Performs assessments to aligns clients to best practices and proactively reduce reactive ticket counts. Through continuously scheduled onsite client site visits, establishes close technical relationship with clients primary point of contact and key users.


Wide support experience, preferably with a managed services provider (MSP) having served multiple SMB clients where support is provided for server/systems on a Microsoft AD domain, network, storage, desktop, O365 email, with security requirements; or equivalent experience leading support for small-mid but complex environment

Proven experience in:

  • Supporting and creating Group Policy, VPNs, LAN/WAN/WLAN, VoiP/PBX and desktop/field-services support
  • Managing virtualized server environments on Hyper V and/or VMWare
  • Vendor Management including application support, print, and phone system triage
  • Access control and security incident response and remediation
  • Desktop and technology refresh management
  • Security/Compliance administration
  • Amazing customer service skills (people LOVE you and you thrive on serving them!)

Position Functions:

  • Develops technical best practices and performs ongoing assessment of clients to determine alignment/misalignment.
  • Establishes and implements best practices, ultimately reducing ticket creation by working with and in front of the service desk.
  • Schedules onsite monthly visits with clients and maintains ownership of RSC assessment tool, scheduling and performing assessments and aligning clients to best practices. Works closely with vCIO to prepare for technology steering meetings.
  • Works closely with client onboarding team to assist with and maintain documentation, configuration changes, and technology remediation
  • Seeks out automation and process needs to increase efficiency of service desk by reducing ticket counts and proactively addressing user needs.
  • Works closely with centralized services; audits and reviews RMM configuration and performs security/compliance remediation where needed.
  • Serves as an escalation point for service desk, especially where onsite field services are required, and acts as the technical subject matter expert for clients managed. Provides overflow assistance for service desk.
  • Participate in on-call rotation for after-hours emergency support
  • Leads creation of and maintains technical documentation, process, and knowledge base content. Develops and maintain knowledge of client networks including:
    • Hardware and software inventories
    • Maintaining Configuration Management Database (CMDB) and Network Diagrams
    • Basic understanding of Line of Business (LOB) applications and associated vendors
  • Performs regular onsite services
  • Implement DKB "Company Way" (standards and process)
    • Implements & helps define best practices
    • Administration checklist
    • Verification of remote services
    • Works with vCIO to assess and minimize business risk
    • Evaluate and recommend new software, hardware, or upgrades
  • Continuously improves client experience
    • Determines if technology is functioning optimally to meet client needs.
    • Recaps findings and actions for client at conclusion of each onsite visit
    • Coordinates with vCIO to implement technology to meet business goals
    • Upgrade firmware of network/core infrastructure devices including (but not limited to) SANs, NAS, Switches, Firewalls, and hypervisors
    • Azure / AWS infrastructure maintenance and configuration


We offer web-based technical training subscriptions, reimbursed certifications, and reimbursed client-travel mileage. 100% paid employee medical benefits, 401(k) with match immediately vested, family medical, dental, and life available. 11 days paid holiday, 12 days PTO starting year 1; after first year 3 weeks of PTO per year, plus flexible time.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Electrical Engineer Building Systems

Farnsworth Group Inc

Posted 2 days ago

VIEW JOBS 10/30/2020 12:00:00 AM 2021-01-28T00:00 Farnsworth Group is seeking an Electrical Engineer in our Frisco, TX office. In this role, you will provide electrical design services applied primarily to power, lighting, fire alarm, communications and data systems for healthcare, commercial, long-term care, industrial and educational facilities. Qualified candidates must have solid technical experience with the preparation of electrical construction drawings, specifications, submittals and construction administration. Willingness to learn and perform commissioning, retro-commissioning and energy auditing required. This position will entail field visits, analysis, calculations and reporting. The ability to collaborate with other disciplines, establish and maintain budgets, and work in partnership with leadership throughout the Company is essential. Specific Requirements include: * BS in Electrical Engineering or Architectural Engineering * 5 - 10 years of experience in facility design and construction * Design experience relative to building power, lighting, fire alarm, communications, data and control systems * Familiarity with Revit MEP, AutoCAD and Microsoft Office Suite * Strong knowledge of codes & ASHRAE Standards * Strong verbal, written, and organizational skills * Experience in understanding multiple service lines and the ability to collaborate internally. * Ability to complete complex projects with minimal supervision * Ability to develop PM Plans and successfully manage budget, fee and schedules for small and medium projects * Ability to travel Desired Qualifications: * Previous commissioning experience as defined by ASHRAE Guideline 0 * Experience with construction administration. * Registered PE in the State of Texas * Previous LEED® and/ or sustainable design project experience * Certifications: CEM, LEED® BD+C, GA or AP * Experience with commercial remodel designs or energy upgrade projects * Energy engineering experience including energy auditing and energy modeling We offer a competitive salary and benefits program that includes: * Medical/Dental Plans * Prescription Drug Program * Vision Plan * 401(k) with Company Match * Tuition Reimbursement * Flexible Spending Account * Time-off Benefits Come join the Farnsworth Group team and find out why our employees earned us the Great Place to Work certification! Farnsworth Group is a full-service engineering and architecture firm with offices and employment opportunities located throughout a nationwide network of offices. With a rich 125-year history, we are an employee-owned company that offers an impressive benefits and compensation program, in addition to excellent career development opportunities. We are always looking for exceptional and talented employees who are passionate about their craft and the solutions we provide to our clients. Give us a closer look and discover why we are a Great Place to Work! If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! For immediate consideration: Please Apply Online by clicking on the Apply for this Position tab below. Farnsworth Group, Inc. is proud to be an EEO/AA employer M/F/D/V. Farnsworth Group Inc Frisco TX

Proactive Systems/Network Engineer