PRN Receptionist

The Wesleyan is hiring and we are looking for passionate, caring, and energetic individuals like YOU! In seeking to fulfill our life mission, our guiding principles are clear - the community we serve and those we serve with are valuable. As a part of The Wesleyan, you will have a unique opportunity to share our vision and mission of assisting those in need with an organization abundant in opportunity for growth.

We are currently looking for a (PRN) Receptionist to work within our Skilled Nursing and Rehab Community at The Wesleyan. As a Receptionist at The Wesleyan, you will be an integral part of a mission and values-based organization that provides endless opportunities for career growth.

The shift schedule for this position is 8AM to 8PM and can be varying days including weekends. This position will provide coverage on as needed (PRN) basis so scheduling will fluctuate but a minimum of 16 hours per month will be required.

Essential Job Functions:

• Provide all residents, guests, and visitors exceptional customer service in person and via telephone. Learn and know residents by name.

• Assist with providing information about The Wesleyan to visitors and inquiries over the phone. Direct visitors to appropriate apartment or resident apartment.

• Answer phones, give information to callers, take messages and transfer calls to appropriate staff.

• Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.

• Assist and conduct screening protocols for all residents, teammates, & permitted essential visitors.

• Responsible for the mail meter, stamps, making copies and other office duty tasks.

• Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organization literature.

• Handle business center requests such as photocopying, faxing, and scanning for residents.

• Coordinate package pick up and/or delivery to residents.

• Process and sort incoming business mail.

• Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.

• Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc.

• Perform clerical duties for other staff as assigned by Administrative Assistant.

• Display announcements, menus, activities, etc. on Touch Town if applicable.

• Assist marketing department with arranging tours.

• Update and assemble marketing packets for inquires. (This should be moved to Community Relations/Marketing?)

• Take reservations for Activities Department (special events, excursion, classes, etc.). Assist in arranging for transportation.

• Receive and enter maintenance work order requests in a timely manner.

• Guest Room check in/out.

• Residents lodging maintenance issues to Front Desk.

• Front desk officer will call the Preventive Maintenance Suppliers and register the complaint with them in parallel to register the name in TELS if applicable.

• Front desk officer will register the matter in TELS with a note in the remarks section with the action already made (reference any call made to PM supplier).

Qualifications:

• A minimum of a High School Diploma or GED is required

• Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members.

• Must have a pleasant telephone manner.

• Must have typing, word processing and other office machine experience.

• Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook.

• A servant-minded approach in all aspects of the job.

• A passion for working in a senior living and a skilled nursing community is a plus!

• Alignment with the culture and core values of The Wesleyan

The Wesleyan is an Equal Opportunity Employer