Must be available up to 6hrs per week, as needed
Shift time and days will vary based on department needs
DuPage Medical Group is the largest independent, multi-specialty physician group in the Midwest. We offer services in more than 70 specialty areas across 120+ locations. Our team is comprised of more than 800 physicians and 5,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day.
Are you a self-motivated, organized and compassionate Nurse? Do you thrive in a fast-paced, progressive work environment? If so, DuPage Medical Group wants you!
SUMMARY: Under the direction of the Centralized Nurse Triage Director, responsible for refilling prescriptions, ordering lab testing, scheduling appointments and following up with patients by phone. Work requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by DuPage Medical Group. Provides advice and follow-up education consistent with patient's age and cultural needs. Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP (hereafter Provider). Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and DMG policies and procedures. Performs to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice Act and DuPage Medical Group.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintains accurate and detailed patient records and pertinent information; documents patient education provided. Enters all pertinent written communications with the patient into the Medical Record.
Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Meets set hourly productivity numbers. Additional duties as assigned.
REFILL TRIAGE NURSE:
KNOWLEDGE SKILLS AND ABILITIES:
Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others.
Ability to anticipate, recognize, and meet the needs of patients and their families.
Listens openly and clearly conveys messages and information.
Writes clearly using appropriate grammar, symbols, and medical terminology. Able to decipher and comprehend documentation of others.
Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
Able to properly perform multiple duties at once.
Effectively manages stress in a fast-paced setting.
: Able to adjust treatment, instruction, and education to meet the patient's age and cultural background.
EDUCATION and/or CERTIFICATION/LICENSURE:
Current licensure in nursing (RN).
Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
Knowledge of OSHA and HIPAA
PHYSICAL AND MENTAL DEMANDS:
Manual and finger dexterity, handle or feel, hand-eye coordination, and frequent sitting for extended periods of time.
Requires vision correctable to 20/20 and hearing in the normal range.
Dupage Medical Group