The Senior Client Service Associate executes the more complex transactions required to support the high net worth client portfolios. This role also provides oversight on some aspects of the Client Service Associate's responsibilities. The Senior Client Service Associate is also responsible to research client enquiries and issues to bring about resolution.
Demonstrate a passionate commitment to serve clients in the accurate and highly productive completion of the more complex transactions. Responsibilities include:
Execute on securities pricing and capital calls
Complete securities processing for purchases and redemptions
Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)
Execute on ad hoc bill-paying and set up of recurring payments
Manage clients' quarterly tax payments and annual IRA contributions/RMDs
Research and resolve overdraft situations
Prepare new account packets and open new accounts & sub-accounts
Complete second review of administrative reviews
Provide documentation for Annual Review Suite
Provide administrative support (answer telephones, prepare correspondence, maintain files)
Research and analyze fees
Assist clients with Portfolio Online
Prepare charge-off forms when necessary
Prepare well written correspondence as needed
Initiate contact with clients and their advisors where appropriate
Assist with file coordination for quarterly administrative & investment reviews
Provide back-up responsibility for inputting or approving cash processing transaction functions.
Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.
Provide integral support for client service teams and special projects.
Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day to day activities.
Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement.
Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.
High Net Worth Clients and their external Advisors
Wealth, Investment, Trust
KNOWLEDGE AND SKILLS
Bachelor's degree and/or 4-5 years' experience in trust and account administration and/or investments
Experience in personal tax, financial planning or investment management
Mastery of TrustDesk, ORS, IDS and CSC systems
Proficient with Microsoft Word, Outlook, Excel and Power Point
Strong client service commitment
Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high net worth clients and colleagues
Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities.
Canadian Imperial Bank Of Commerce