Private Wealth Senior Client Service Associate - Denver

Canadian Imperial Bank Of Commerce Denver , CO 80208

Posted 4 months ago

JOB PURPOSE

The Senior Client Service Associate executes the more complex transactions required to support the high net worth client portfolios. This role also provides oversight on some aspects of the Client Service Associate's responsibilities. The Senior Client Service Associate is also responsible to research client enquiries and issues to bring about resolution.

KEY ACCOUNTIBILITIES

  • Demonstrate a passionate commitment to serve clients in the accurate and highly productive completion of the more complex transactions. Responsibilities include:

  • Execute on securities pricing and capital calls

  • Complete securities processing for purchases and redemptions

  • Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)

  • Execute on ad hoc bill-paying and set up of recurring payments

  • Manage clients' quarterly tax payments and annual IRA contributions/RMDs

  • Research and resolve overdraft situations

  • Prepare new account packets and open new accounts & sub-accounts

  • Complete second review of administrative reviews

  • Provide documentation for Annual Review Suite

  • Provide administrative support (answer telephones, prepare correspondence, maintain files)

  • Research and analyze fees

  • Assist clients with Portfolio Online

  • Prepare charge-off forms when necessary

  • Prepare well written correspondence as needed

  • Initiate contact with clients and their advisors where appropriate

  • Assist with file coordination for quarterly administrative & investment reviews

  • Provide back-up responsibility for inputting or approving cash processing transaction functions.

  • Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.

  • Provide integral support for client service teams and special projects.

  • Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day to day activities.

  • Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement.

  • Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.

CROSS-FUNCTIONAL RELATIONSHIPS

  • High Net Worth Clients and their external Advisors

  • Wealth, Investment, Trust

  • Intermediary Network

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

  • As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS

  • Prioritizing and organizing work to effectively handle own workload while responding to the needs of clients

KNOWLEDGE AND SKILLS

  • Bachelor's degree and/or 4-5 years' experience in trust and account administration and/or investments

  • Experience in personal tax, financial planning or investment management

  • Mastery of TrustDesk, ORS, IDS and CSC systems

  • Proficient with Microsoft Word, Outlook, Excel and Power Point

  • Strong client service commitment

  • Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high net worth clients and colleagues

  • Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities.

WORKING CONDITIONS

  • This role operates within a normal office environment with little exposure to adverse working conditions.
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Private Wealth Senior Client Service Associate - Denver

Canadian Imperial Bank Of Commerce