Private School Partnership Account Manager

K12 Herndon , VA 20171

Posted 2 months ago

Private School Partnership Account Manager

K12 is a technology-based education company that offers proprietary curriculum and instructional support services to students in kindergarten through 12th grade. As the leader in K-12 online education for more than a decade, the company uses virtual public and private schooling methods to provide families with alternatives to traditional "brick and mortar" classrooms, giving children access to a high-quality education no matter where they are in the world.

We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work.

The Private School Partnership Account Manager is the primary point of contact for a portfolio of volume accounts and Business To Business relationships. This position will project sales, oversee service level agreements and manage contracts, as well as communicate and coordinate partner needs with the rest of the Private Schools organization.

Supervisory Responsibilities Directly supervises 1-5 Full-time Equivalent (FTE) employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

AS Private School Partnership Account Manager, YOU WILL..

  • Builds, retains, and expands customer relationships using marketing, phone, email, and other inside-based means; designs a maintenance plan for existing accounts to grow/retain established customer base;

  • Creates and delivers sales presentations for B2B customers

  • Oversees negotiations and contracts for accounts; ensures timely renewal and proper re-visitation of contract terms;

  • Assists the K12 Private Division Sales Team and Keystone staff with all Keystone-related volume opportunities;

  • Forecasts and establishes volume accounts sales plans for approval by management; coordinates with Marketing to implement appropriate campaigns, organizational strategies, and sales opportunities for the B2B market; works with Marketing to develop market research on competitors;

  • Promotes company profitability by communicating with other stakeholders to review and refine current processes/procedures/tools and to develop business process improvement strategies that increase revenue, decrease spending, and reduce costs;

  • Assists with the creation of reporting relating to sales activities and volume accounts;

  • Participates in personnel decisions generally, including forecasting/staff planning, interviewing, hiring, disciplinary actions, performance reviews, terminations, etc.;

IS K12 RIGHT FOR YOU?

  • Do you communicate well?
  • Can you build customer confidence?
  • Are you able to tackle problems and take independent action?
  • Is your manner honest and straightforward?
  • Are you able to prioritize and meet deadlines?
  • Do you value others' opinions?

Requirements Minimum Required Qualifications

  • Bachelor's degree in Business, Management or similar AND

  • Three (3) years of business to business (B2B) sales experience OR

  • An equivalent combination of education and experience

OTHER REQUIRED SKILLS, & ABILITIES:

  • Proven leadership experience, able to champion change and innovation

  • Previous supervisory experience, able to motivate while driving execution

  • Ability to lead and work within a cross-functional team environment

  • Familiarity with a variety of call center concepts, practices and procedures.

  • Strong acumen for inside sales metrics and techniques; ability to manage against measurable goals; strong track record of delivering measurable results

  • Ability to handle multiple assignments with effective resolution of conflicting priorities in a fast-paced environment, while remaining detail-oriented

  • Customer focused

  • Excellent interpersonal and communication skills written, oral and presentation

  • Ability to travel approximately 25% of the time

  • Ability to pass required background check

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. By signing below the incumbent acknowledges that she/he has reviewed and is familiar with the contents of this job description.

WHO ARE WE?

  • About us

  • K12 Produces Results

  • Kudos and Honors

  • thinkTANK12

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

Apply On-line Send This Job to a Friend

Secondary links

  • Back to K12 Home

Copyright K12 Inc. All rights reserved. K12 is a registered trademark of K12 Inc. The K12 logo and other marks referenced herein are trademarks of K12 Inc., and other marks are owned by third parties.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Private School Operations Support Specialist

K12

Posted 2 weeks ago

VIEW JOBS 4/10/2019 12:00:00 AM 2019-07-09T00:00 Sales Support Specialist K12 is a technology-based education company that offers proprietary curriculum and instructional support services to students in kindergarten through 12th grade. As the leader in K-12 online education for more than a decade, the company uses virtual public and private schooling methods to provide families with alternatives to traditional "brick and mortar" classrooms, giving children access to a high-quality education no matter where they are in the world. We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work. This position assists with the daily support of Private Pay Operations related to sales support / escalations and eCommerce orders. AS A Sales Support Specialist YOU WILL.. * Completes daily/weekly reconciliation of sales * Processes pre and post-activation cancellations and refunds via inbound/outbound calls and ticketing system * Processes daily enrollments from online enrollment system into our student management system * Inputs eCommerce orders into K12's proprietary Order Management System for digital and material fulfillment * Handles all requests for materials reshipment, including collection of payment * Handles sales support related inbound calls and transfers * Ensures data and calculations are accurate * Attend and participate in team meetings * Working with internal clients to identify and correct data entry * Any other responsibilities as identified and assigned by supervisor IS K12 RIGHT FOR YOU? * Do you communicate well? * Can you build customer confidence? * Are you able to tackle problems and take independent action? * Is your manner honest and straightforward? * Are you able to prioritize and meet deadlines? * Do you value others' opinions? Requirements Minimum Qualifications * Strong customer service skills and prior experience providing customer support * High level of attention to detail with focus on quality while working in a high volume environment * Demonstrated ability to work independently in an effective and efficient manner * Ability to manage projects (small-scale) and contribute to the management of large-scale projects * Strong oral and written communication skills as well as strong conflict and problem resolution skills * Flexibility in working hours to include increased volume supporting start of school year * High School Degree Other Required Qualifications * Computer Software/Hardware: Microsoft Office (Outlook, Word, Excel, PowerPoint); Web proficiency. * Ability to pass required background check * This is a Herndon, VA based position The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. By signing below the incumbent acknowledges that she/he has reviewed and is familiar with the contents of this job description. WHO ARE WE? * About us * K12 Produces Results * Kudos and Honors * thinkTANK12 K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Apply On-line Send This Job to a Friend Secondary links * Back to K12 Home Copyright © K12 Inc. All rights reserved. K12 is a registered trademark of K12 Inc. The K12 logo and other marks referenced herein are trademarks of K12 Inc., and other marks are owned by third parties. K12 Herndon VA

Private School Partnership Account Manager

K12