Private Lesson Product Manager

Continue Your Experience of a Lifetime!

Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.

As you move from season to season, or begin a year-round career, you'll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Private Lesson Product Manager is responsible for driving the private lesson business for the Ski & Snowboard School by collaborating & liaising with the Ski & Snowboard School Operations Team and Product Sales & Services Team. This is achieved through the focus on quality control, guest and employee relations, communication, teamwork and administrative duties. He or she will be responsible for scheduling and coordinating the school's private lesson business across all three locations. This position will work with the General Managers, Location Managers, Supervisors and Administrative Assistants and all other resort departments to ensure efficient management of the department and that all stakeholder needs are met.

Job Specifications:

• Outlet: Breckenridge

• The budgeted range starts at $55,000 - $63,000. Actual pay will be adjusted based on experience

• Shift & Schedule Availability: Full Time

Job Responsibilities:

• Utilize available resources to monitor and maintain appropriate staffing for Private Lessons across 3 Ski School Locations

• Manage staffing levels to daily guest reservations and labor margins. Ensure efficient and effective sharing of staff across all 3 locations to maximize private lesson profitability.

• Collaborate with Product Sales & Services Private Lesson Specialists to manage and book all requests for private lessons in a timely manner, focusing on "right pro for the right product".

• Work with the Ski & Snowboard School and Product Sales & Services Management Teams to support and achieve Guest Experience targets, especially within private lessons.

• Understand, lead and model safety standards within the department and for the resort.

• Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules.

• Collaborate and Communicate with Ski & Snowboard School instructor staff to assist in managing private lesson business.

• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when necessary.

• Support the Peak 8 Ski & Snowboard Team in daily operations as needed.

• Understand, lead and model the Company's mission, vision and values.

• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalent

• Minimum of 2 years working as a Ski/Snowboard Instructor

• Minimum of 1 year working in Ski & Snowboard School or Product Sales & Services Mgmt.

• PSIA/AASI Level 1 certification

• Microsoft Office proficiency

• Fluent in all aspects of the English language

• Excellent communication and guest service skills

• Advanced to expert level skiing/ snowboarding skills

• Must be able to work in a high alpine environment

• Must work well in a team

• Must be able to work holidays and weekends

• Offers may be contingent upon a post offer background check and reference checks

• PSIA/AASI Level 2 or 3 certification - preferred

• RPOS, Guest Connect Experience

• College degree/ experience in a relevant field

• Experience in Product Sales & Services

The expected pay range is $55,000 - $63,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501898

Reference Date: 06/20/2024

Job Code Function: Ski/Snow School