Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company.
Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Works with individual program and network program locations on program development, referral sources and improved operations. Facilitates training and education opportunities for Personalized Living (PL) associates in order to improve the delivery, volume and quality of Personalized Living operations.
Develops PL operations to ensure the integrity of clinical programs, systems, policies and procedures. Promotes commitment to corporate standards, codes of conduct and ensures compliance with local, federal and Medicare laws and requirements.
Responsible for program development, in collaboration with Regional Director of Operations of PL and the community operations team. Assesses the needs of individual programs and network programs and develops a plan inclusive of education and training to improve program/network operations.
Will assist in the financial oversight of the Personalized Living programs-specifically dedicated to revenue per occupied unit, expense control and development of continuous PRN assistance at the local level, to assist the communities in reaching all of their PL financial goals. Trains PL staff in the following activities: initiating referrals; complying with CCR procedures; effectively participating in the SNF DC care planning process; appropriate marketing strategies to develop the PL product. Implements screening protocols that will identify Personalized Living candidates and any changes in the residents.
Conducts trainings on screenings of residents at regular intervals to determine need for intervention/treatment. Conducts reviews of operations including quality of delivered care and established clinical programs to ensure that the programs are fully implemented within program settings.
Implements plans for areas of improvement with clinical staff and makes recommendations for enhanced productivity and efficiency of program settings.
Implements state-of-the-art training programs to remove deficiencies improve care and educate staff on current and new reporting and clinical requirements or techniques. May develop training classes and materials or utilize existing training materials and classes to improve performance. May work with other Q1 staff to develop and deliver company-training initiatives.
Monitors current and changing regulations (CMS, FI and local guidelines) and recommends changes to company practice and policies to ensure compliance. Assist with developing and maintaining all policies relating to documentation standards. Participates in special projects and initiatives as requested by Home Office and supervisors.
Will coordinate with Divisional and Regional Operations teams, as well as the ISC Teams on schedules, activities and initiatives in order to maximize efficiency of the PL team and meet the needs of the community. Participates in internal relationship building and marketing activities as they relate to clinic and program development. Fosters a positive working environment, works a flexible schedule to meet the needs of clinics. Maintains positive relationships and rapport with coworkers, residents, patients, family members and community personnel.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and ExperienceBachelor of Science in Social Work Occupational Therapy/Physical Therapy/Nursing/related field or equivalent experience required. Registered Nursing Degree from an accredited program preferred.
Minimum of five years of clinical experience as a therapist or nurse, and two years of management experience. Home Care experience preferred.
Certifications, Licenses, and Other Special RequirementsNone.
Management/Decision MakingApplies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and SkillsAbility to effectively train PL staff and coach them to improvement. Basic computer software skills including Word and Excel.
Ability and willingness to be timely and manage travel and work schedules efficiently and effectively. Ability to maintain the highest standards of ethical professional and clinical judgment. Ability to address staff, residents and visitors in a courteous and friendly manner as well as accept constructive criticism.
Ability to respect the privacy of residents and to refrain from discussing their personal situations and problems with other residents, particularly as it may relate to their health. Must be willing to communicate with residents of various levels of functioning and various types of personalities. Ability to speak and write English fluently in order to converse with residents as needed.
Willingness and ability to assist in planning and executing the evacuation of residents during emergency situations. Willingness to communicate perceived physical and emotional needs of residents to other skilled staff to assist with addressing their care needs.
Physical Demands and Working Conditions
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Stoop, kneel, crouch, or crawl
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.
Brookdale Senior Living